Required Skills / Qualification:
Bachelor's degree in Computer Science, Information Technology, or related field
10 years of extensive experience in testing within a banking contact center environment
Proficiency in Genesys contact center tools, including configuration, testing, and issue resolution
Strong understanding of testing methodologies, tools, and frameworks
Proficient in utilizing Jira for issue tracking, project management, and test case management
Experience with Application Lifecycle Management (ALM) tools for test planning and execution
nalytical mindset with the ability to interpret complex data for issue identification
Excellent communication and collaboration skills for cross-functional teamwork
Detail-oriented approach with a focus on accuracy and documentation
Preferred: Certifications in Genesys tools or relevant testing methodologies, knowledge of banking processes, experience in automation testing