Advantage Seamless Gutters is rapidly growing and is one of the top-rated gutter companies in the Midwest. We are headquartered in the beautiful Brainerd Lakes Area, and serve markets in Minnesota, Iowa, and Wisconsin. Our mission is to have a positive and lasting impact on our employees, customers, and communities we serve.

We are looking for someone interested in helping us to set excellence standards for the construction industry, plus build lasting relationships with our customers and our team. Because of our excellent customer service and product lines, we are rapidly expanding and have a need to expand our team. If you are a highly-motivated, punctual, and customer-driven individual, we would love to hear from you!

Key Responsibilities

• Oversee and support all administrative duties in the office and ensure smooth operation. Direct cooperation with various departments, including but not limited to: Call Center, Production Teams, Accounting, and Human Resources.
• Oversight and support of the call center team. Monitoring customer interactions to ensure quality standards are met, and providing training and ongoing coaching to correct errors and issues. Assisting representatives with escalated or aggravated customers, providing professional, empathetic service and utilizing conflict resolution skills.
• Direct duties within the call center team, including greeting visitors, answering calls, booking jobs, and sending correspondence to customers. Perform these duties when necessary as staffing or workload dictates.
• Responsible for HR functions, including recruiting and onboarding of new employees, discipline and termination of employees, employee file management both in electronic and paper form, managing employee garnishments and benefits, and completing information requests from national, state, county, insurance, and other regulatory authorities or agencies.
• Manage company benefit programs, working closely with vendors/brokers to maintain all employee details accurately in the HR Systems.
• Manage the Paylocity timesheet and payroll system - researching issues and providing support for requested services.
• Monitor the daily timesheets of all employees, resolving all corrections and differences as needed.
• Maintain and update HR policies as needed, ensuring proper documentation of employee notification of policies.
• Ensure compliance with all applicable laws and regulations regarding labor and safety. Periodic auditing of company practices and frequent monitoring of regulations to implement changes or policies to ensure ongoing compliance.
• Perform annual OSHA and Minnesota Safety report filings.
• Manage the annual audits of the Workers Compensation and Liability insurance programs.
• Complete the monthly payroll to TBG for workers compensation insurance payments due.
• Ensure timely invoicing of customer projects and work with Accounting to monitor and resolve outstanding customer balances.
• Post incoming payments to customer accounts. Note any AR concerns as necessary to Accounting. Direct the scanning and recording of data and files into Service Titan. Coordinate the accuracy of Service Titan information with Quickbooks files. Batch customer payments daily into Service Titan.
• Check the warehouse lockbox daily for checks deposited by technicians.
• Manage the weekly review of the AR aging report and calls to customers for collection.
• Oversee signing of lien waivers and return to customers.
• Manage and review all Customer/Contractor job contracts for accuracy and appropriate language to meet Company needs and requirements, recommending any necessary changes and highlighting any possible issues.
• Complete Vendor Credit applications as requested by Management.
• Receive and sort incoming mail and deliveries; manage outgoing mail and packages.
• Maintain cleanliness, appearance, and orderliness of the physical office environment. Ensure customers and visitors are welcomed and treated in a friendly, professional manner.
• Coordinate appointments and meetings, maintain and update company calendars and schedules.
• Purchase office supplies and equipment maintaining appropriate stock levels.
• Development and implementation of office policies and procedures.
• Serve as main contact for service providers, administering phone and software systems. Be proactive in management of these services and troubleshoot as necessary.
• Assist with communications within the office and across departments to ensure consistent messaging.
• Work with Accounting to develop and manage the budget for the office.
• Identify opportunities for process improvement, helping to design and implement new systems in partnership with various internal departments and outside vendors.
• Manage contract and price negotiations with vendors, service providers, and other external partners.
• Provide other administrative support as necessary.

Required Skills

• Extensive knowledge of office management procedures.
• Experience in human resources management.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills and analytical abilities.
• Proficiency with various office equipment and computer software, with a demonstrated capability to use a keyboard quickly and accurately for both correspondence and data entry.
• Proficiency with Microsoft Office and Google Suite.
• Discretion and confidentiality necessary to sensitive data.

Qualifications

• Bachelor’s degree in business administration, human resource management, communications, or a related field preferred.
• 3-5 years of work experience in an administrative/office management role.
• Experience and demonstrated skills in a supervisory capacity.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Brainerd, MN 56401: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person