The Multispecialty Advanced Clinical Associate (MACA) provides clinical patient care as well as clerical and environmental control services, in accordance to established policies and procedures in clinical practice for several assigned specialties. Collaborates with physician/staff to provide coordinated, safe, and compassionate care for patients while ensuring a friendly and efficient process. Responsible for patient scheduling, conducting insurance verifications and providing financial counseling when assigned. Ensures timely communication to management and providers of matters related to patient/complaints flow, follow-up appointments, and referrals. Utilizes information to continuously improve patient care and practice while enhancing outcomes.

Duties and Responsibilities

• Performs general patient care responsibilities including checking schedules and organizing patient flow; recording patient blood pressure, height, and weight; accompanying patients to exam/procedure room; assisting patients as needed with walking, collecting specimens, phlebotomy, administering injections, assisting physicians/nurses; preparing patient for examination and treatment; relaying instructions to patients/families; answering calls and providing pertinent information.
• Performs pre-visiting planning as indicated by the physician for the vulnerable population as indicated.
• Fulfills clerical responsibilities as assigned which may include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Organizes medical records, including lab results, progress notes, etc. to ensure the provider has the necessary information available during the patient's encounter. Scans necessary medical information into the chart readying the chart for the patient's encounter. Instructs patient in basic testing requirements, e.g., clean catch urine, EKG, phlebotomy, pap tests, etc.
• Fulfills environmental responsibilities as assigned which may include setting up instruments and equipment according to protocol; cleaning exam/procedure rooms, instruments, and equipment between patient visits; ordering, sorting, and storing supplies; restocking exam/procedures rooms. Properly disposes of expired medications and supplies. Adheres to and employs appropriate sterile techniques and universal precautions guidelines. Follows guidelines for point-of-care testing, EKG techniques, and phlebotomy, as per manufacturer's requirements for equipment.
• Assists with the identification of actual and potential risks to patient safety. Ensures equipment is in proper working order.
• Reports patient safety issues to the physician and practice manager in a timely manner and recognizes when escalation is needed and involves others in the problem-solving process when additional input is needed.
• Actively participates in clinic huddles and offers suggestions to better meet the needs of the patients and the clinic flow. Participates actively in quality improvement initiatives and understands the importance of quality improvement.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment; Identifies and communicates payroll authorization and referral requirements to patients; Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Communicates scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.
• Delivers an acceptable volume of work with accuracy while improving inefficiencies and minimizing errors by revising current workflow procedures.
• May perform additional duties as assigned.

Requirements:

• Years of Experience: Minimum of 2 years of clinical experience AND 2 years of healthcare/hospitality experience
• Education: High School diploma or equivalent
• Certifications: Certified Medical Assistant or Licensed Practial Nurse
• Licensure: Certified Medical Assistant or licensed in the commonwealth of Virginia as a LPN
• Skills: Proficient in English, verbal and written communication skills and computer skills required.