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Primary Job Function:
The Technical Support Specialist ensures resolution of all customer issues and requests, focusing on escalation process and adherence, shortening time to resolution, keeping the customer informed of the status of all items in progress and increasing customer/patient satisfaction with our services and devices. This role is also responsible for understanding and recommending improvements to device and software reliability in the field. The Technical Support Specialist will also function as a Subject Matter Expert on all AMC Health Commercial Patient Services and Customer relations processes and procedures. The Technical Support specialist may also provide desktop set up and support to AMC employees. The Technical Support Specialist provides superior customer service to advance the partnership between AMC and customers to improve patient outcomes. Good documentation, organization, follow up and efficient work will be essential for success.
Essential Job Functions:
Competencies Required for the Position:
Other
$64k-80k (estimate)
11/17/2022
05/16/2023
amchealth.com
ERIE, PA
100 - 200
2002
Private
$10M - $50M
Ancillary Healthcare
AMC Health is a New York-based healthcare platform developer offering solutions such as telehealth management and remote patient monitoring for patients and caregivers.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.