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Customer Service Manager

Abington, PA | Full Time
1 Day Ago

Job Description

Advanced Axis's Customer Service Managers are high-performing, strategically-minded individuals whose attention to detail and ability to collaborate consistently reinforce our company's core values and drive the company’s continued growth. As an entry-level Customer Service Manager and a core member of the management team, they will be responsible for coaching and guiding associates to ensure we achieve our mission to provide a world-class experience to our potential new customers as well as ensuring the professional growth and development of their team of associates.

Advanced Axis's principles make us powerful and one of the leading marketing firms in our industry. These values include community, vision, and hard work.

  • Community: Our team members and our customers are a part of our family; the community our team has built is continuously supported and honored.
  • Vision: To sustain focus on a vision, one must be willing and able to innovate. Our team’s vision stays clear and our innovative culture is embraced by our top management and flows through the organization effortlessly.
  • Hard work: Hard work, grit, relentlessness are merely just a few characteristics of the team here at Advanced Axis.

As a Customer Service Manager, you will take an active role in:

  • Building, developing and managing a strong and successful management team
  • Educating the management team and potential customers about the client's brand while maintaining the highest standards of customer service and visual presentation
  • Managing the territory effectively in order to uphold the standards of the office and the rest of the management team
  • Collaborating with the office and other managers to innovate positive changes in response to market trends, sales figures, and personal insights
  • Opening new territory locations and fostering a strong relationship with brand advocates in the community

Requirements:

  • Pursuing a bachelor’s degree in business, marketing, or similar concentrations
  • Experience in a related industry (marketing, sales, customer service, etc.)
  • In lieu of the above experience, we will also consider time in professional/college athletics and active military service
  • Ability to think strategically and have great problem-solving skills
  • Prior experience in management or leadership is a plus

Skills for Customer Service Manager

The job skills required for Customer Service Manager include Customer Service, Leadership, Problem Solving, Insight, Team Management etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Manager

The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

How to Become a Customer Service Manager

If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Manager

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Step 2 Knowing the best tips for becoming a Customer Service Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Service Manager

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