ADi Group is seeking a Client Support Specialist to join our team! The ideal candidate for this position will have proven organizational and team work skills, as well as the ability to work in a fast-paced environment. This position does require some in-office work at ADi headquarters in Urbandale, IA. 

If you have experience delivering exceptional customer service then we would love to talk with you! 

Job Overview: 

Collaborates with other members of the Client Services team to provide high-level service to our valued clients. Processes and tracks orders, and follows-up with vendors and clients as needed. Communicates with ADi Group team members daily to ensure all changes, updates, or issues are handled properly. Responds to client and customer questions via phone, email and chat. Provides back up support to other Client Services team members. 

General Requirements:

• High school diploma or equivalent plus at least 1 year in customer service
• Additional experience in data entry and administrative support required. Printing experience, a plus
• Must have good interpersonal and written skills with ability to prioritize responsibilities and adapt to changes in daily tasks when necessary
• Must be proficient in Microsoft Office Suite
• Detail oriented, good numeric and alpha skills, as well as general filing and recordkeeping abilities
• Must be able to work independently and maintain confidentiality 

Compensation and Benefits:

Starting at $15-$17 an hour based on qualifications and experience.

ADi Group offers the following benefits: 

A waiting period may apply to some benefit offerings.

• Health Insurance 
• Dental Insurance 
• Voluntary Life Insurance (Including Accidental Death & Dismemberment.)
• Voluntary Short-Term Disability Insurance
• Voluntary Long-Term Disability Insurance
• Flex Cafeteria Plan (FSA)
• Health Savings Account (If enrolled in a qualifying plan)
• SIMPLE IRA
• Eight paid holidays
• PTO

About ADi Group:

The ADi story began in 1949 with one simple philosophy: Our client’s needs are our needs. Our primary goal since those early days has been to ensure our client’s satisfaction by simplifying the management of their brand assets, and over the last 70 years, we’ve done exactly that.

We love what we do, and we’re passionate about our work. Every single day, we strive to exceed the expectations of our clients because we believe there is no greater satisfaction than delivering a product that helps our clients achieve their objectives. ADi is your one-stop shop for all your brand merchandise and print needs, and we make it easy for you.

Visit our website: www.theadigroup.net

ADA Requirements:

Ability to read, count and write to accurately complete all required documentation. Must be able to speak effectively with ADi Group team members, vendors and clients and maintain systems appropriately.