In January 2022, Smith, a global performance commerce agency, acquired Adept, a Columbus, Ohio-based agency best known for maximizing brand growth through digital marketing. Through this acquisition, the agency will deliver on its commitment to relentless optimization across all stages of the customer journey, transforming potential into performance. 

The agency exists to be a catalyst for growth. Our purpose has influenced our approach to digital marketing and our ability to drive business value from our efforts. We offer a holistic approach by integrating our team of experts with deep knowledge in each channel. 

While some agencies specialize in a certain industry, a marketing channel, or a particular digital tactic — we specialize in growth. Internalizing each business and its goals, we build collaborative relationships with our clients around data-driven marketing that delivers measurable results. It’s an approach that enables us to work with growth-minded brands across a variety of verticals — including healthcare, retail, education, finance, construction/engineering, real estate, and professional services. 

We are looking for an experienced brand marketer that is both strategically minded as well as execution oriented. This individual will help drive growth through the development of our brand and go to market position, as well as the implementation and management of high impact, lead generation activities. The successful candidate will need strong subject matter expertise in brand and corporate marketing and the B2B market.

Who you are

The Account Executive is responsible for client relationship (of assigned accounts), project management and coordination of team tasks and deliverables as directed.

What you’ll do

• Manage and build an ongoing relationship with client, providing value as a source of information relative to their digital strategy, brand objectives and business needs
• Management and coordination of team tasks/deliverables
• Support the Account Lead on assigned shared accounts (when appropriate) with accurate, timely, detail-oriented work

 Key Responsibilities Include

• Primary point of contact on assigned accounts, and be secondary point of contact for key accounts managed by Account lead and ensure timely client response as needed
• Ongoing management of agreed upon services
• Partners consistently with Program Manager and Account Lead to manage changes to project parameters that may affect timing, cost or workload
• Continuously works to stay current with industry and client information and expand knowledge of digital marketing 
• Review client digital performance, collaborate with assign team members to monitor performance of account
• Prepare agenda and presentation for client meetings and review findings with client (with support from team)
• Manage budgetary needs of the client, review monthly invoices and manage profitability of accounts in partnership with Program Manager and CE Lead
• Taking effective notes from meetings capturing all key information, decisions and action items and communicate to client
• Relays client-requested changes to internal stakeholders, serving as point of contact gathering additional feedback or guidance from client 
• Demonstrates strong organizational skills, effectively executing multiple project streams in parallel
• Ensures all deliverables meet Adept standards for quality and excellence 
• Ability to work with within a multi-functional team, collaborating with internal stakeholders with a focus on proactive problem solving 
• Prepare presentations for clients
• Coordinate task assignments, project management via internal tool and ensure accuracy of data and adherence to process
• Complete all support activities as assigned by the Account Lead
• Be secondary point of contact for key accounts managed by Account lead and ensure timely client response as needed
• Assists Account Lead in writing project scopes and orchestrating pre-kickoff meetings and initiation of new client requests 

What we look for

• A minimum of 3-5 years of agency experience
• Excellent writing skills
• Excellent oral and non-verbal communication skills
• Ability to present ideas, negotiate and problem solve
• Self-starter with desire for personal and career advancement

About Adept [a Smith Company]

Founded in 2008, Adept has grown to be a team of 35 digital marketing specialists with experts in strategy, SEO, paid media, web design & development, conversion optimization, analytics, video production and content development. Adept has been named a Central Ohio Top 10 Agency, according to Columbus Business First, and our growth over the years has earned us a place on The Agency Post’s list of fastest-growing companies, three times to the Inc. 5000 List of America’s Fast Growing Companies, and four times to Central Ohio’s Fast 50. Learn more about Adept at www.adeptmarketing.com.

About Smith

Smith is a performance commerce agency that designs and develops digital solutions, enabling over 500,000 transactions around the globe each day. With over 20 years of commerce expertise and an industry-leading blend of creative, analytical, and technical skills, we create innovative solutions that enhance customer experience, accelerate digital sales and optimize operations. A relentless focus on outcomes guides us as we partner with clients to create commerce experiences that help them thrive in the global economy, driving over $38 billion in revenue each year. Learn more about why Smith is the performance commerce company at www.smithcommerce.com.

We share our mission and values. Together, we can optimize every stage of the customer journey, transforming potential into performance. 

What Makes Adept, a Smith Company, Special?

• We live and breathe our Core Values: 
  • Do The Right Thing
  • Bring Our Best
  • Make a Difference
  • Autonomy – Problem solving, leading
  • Connectivity – Trusted, collaborative, dependable 
  • Clarity – Empathetic, understanding, concise 
  • Pragmatism – Data-driven, realistic, results-oriented 
  • Storytelling – Engaging, visual, inspiring 
• One of the top 10 agencies in Ohio 
• Fast-paced and rapidly growing company 
• We work with a variety of clients and brands across multiple industries
• We believe in the work we do - we think of our client’s business as our business 
• Company recognizes and rewards high performers for their contributions 
• Smart and talented team who do not settle for mediocrity 
• Freedom to share ideas, implement change, and improve processes- each person has an opportunity to add value
• Leadership is easily accessible and really cares about the employees– people are the priority 
• Able to make an impact on Adept as well as impact our client’s business 
• Flexible work environment - option to work remotely/out-of-state
• Opportunities for paid attendance to industry conferences, learning and training of your choosing
• Paid travel and hotel stays for in-office visits
• Summer Fridays
• A full social committee that coordinates 5K runs, book clubs, Adept Talks, happy hours, meditation groups, and events like Top Golf and Fall festivals 
• New office space in January 2020 located between Downtown Columbus and Grandview

Benefits: Medical, dental, vision & pet insurance, 401K, PTO, parental leave, flexible schedules, paid holidays, summer half days, continuing education, volunteer opportunities, team events, in-office snacks.