Description

JOB DESCRIPTION

Job Title

Sales Account Manager (Mid-Level)

Department

Sales

Reports To

Sales Manager

Date Created / Revised

08/23/2016 – 05/24/2017, 3/15/2019

Hours Required

40 hours a week

FSLA Status

Exempt

Purpose

Supporting the Company in the fundamental role of achieving customer acquisition and revenue growth objectives.

Principal Accountabilities

• Uses telemarketing to sell product and services
• Receive, prioritize, and price quotes for customers
• Develop and maintain existing and new customer relationships
• Records and maintains customer account profiles and activities
• Reviews purchase orders and quality requirements to ensure correct processing
• Follow up as necessary to ensure order completion
• Collaborate with and support Regional Sales Managers
• Mentor and coach customer service representatives by working closely with them, assisting when needed
• Effectively communicate issues or setbacks to customers and management
• Stay knowledgeable of our competition’s products and services, research and memorize what products are made by which manufacturers

Nature and Scope

The nature of this role is to have an outstanding ability to service customers effectively and confidently with an aptitude to sell product and promote services, maximizing all opportunities while maintaining gross profit goals. This is not a supervisory role, however, coaching skills are required to effectively communicate with supporting customer service staff.

The individual will spend all of their time in an office environment using standard office equipment. They will need to talk/listen, stand, sit and type often. They occasionally may need to climb stairs, crouch, kneel, and balance. Mental demands include the ability to resolve problems, handle conflict, use tactical and strategic thinking, and work under moderate stress.

Requirements

Background Experience and Qualifications in the Aerospace Industry 

High school diploma or equivalent, some college preferred

Two or more years sales experience

Computer skills, including the ability to type 40 wpm, operate Microsoft Office programs and Vpro

High level of verbal communication skills

Excellent written communication skills, including grammar and spelling.

Excellent organizational skills and the ability to prioritize tasks well.

A good understanding of strategic or corporate sourcing

The ability to work as part of a team.

Willingness to continue training and development to self-enhance personal performance.

Adept Fasteners, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 41 C.F.R.§ 1.41(a).

Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Key Competencies

Action Oriented

Approachability

Customer Focus

Functional/Technical Skills

Innovation Management

Integrity & Trust

Interpersonal Savvy

Learning on the fly

Listening

Perseverance

Presentation Skills

Problem Solving

Sizing up people

Technical Learning

Time Management