GENERAL DESCRIPTION: Assisting in the operational systems, processes, and policies in support of organizations mission. Assist and increase the overall effectiveness and efficiency of support services. Assist with the oversight of planning and monitoring systems and controls. Regularly meets with COO and the Operations manager around organizational systems, projects, strategy, and planning. Provides support to agency staff in order to maintain operational effectiveness, sustainability, compliance, and risk management. Assist in training procedures of new hires.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Increase the effectiveness and efficiency of support services such as billing, IT, facilities, and administrative
• Problem Solving support
• Contribute to short and long-term organizational planning and strategy as a member of the operations and management team
• Model, train, facilitate, and engage staff in small change projects as indicated
• Support agency billing system providing maintenance and oversight

• Ensure effective internal communications both within the operations and systems administrative team and across the organization
• Support effective use and maintenance of computer, telecommunications infrastructure, and agency communication tools

DAILY TASKS:

• Assist with and manage the Help Desk Tickets
• Any other task assigned by manager

QUALIFACTIONS:

• High school diploma required
• Associates Degree preferred
• 2 years of IT experience or related field

REQUIRED TRAININGS/CERTIFICATIONS:

N/A

PHYSICAL REQUIREMENTS: Able to sit and/or stand for long periods of time

SKILLS NEEDED/EXPERIENCE:

• Strong computer and data entry skills a must
• Good communication, writing, and charting skills
• EHR experience a plus
• Ability to multitask
• Ability to be assigned some on call responsibilities
• Excellent time management skills

• Basic IT, database records management, report generation and advanced MS Suite skills
• Small and large scale project management experience and ability to meet deadlines