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Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world.
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.
Acumatica sells through a partner channel, yet we are highly customer centric. In 2018 Acumatica created the Customer Success team, which has had a positive impact on the company and our customers. We are looking for a Senior Customer Success Manager (CSM) to contribute to the continued success of our customers and partners. This role is different than what a CSM role might be in a direct sales model company, as a company that sells through partners, a significant portion of our time will be dedicated to coaching and training Customer Success Managers of our partners on best practices and overall excellence. If the situation warrants, we will also directly assist partner CSMS with customer escalations or handle them entirely on our own. As a team, we are transitioning in 2021 to take on more of the renewal and upgrade responsibilities that were previously handled by another team at Acumatica. These renewals are handled though the partner CSM, but we will work with them to ensure they are done efficiently and accurately. The range of responsibilities makes the role exciting, challenging, and dynamic – where every member contributes to the development of the policies and procedures that will shape the department and company.
What you will do:
You are a great fit for this position if:
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
For this role, the salary range is 82,000- 133,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.
At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-term/Long-term Disability and Basic life insurance, 401(k) plan and company match and PTO, among others.
Full Time
IT Outsourcing & Consulting
$94k-130k (estimate)
01/25/2023
04/03/2023
acumatica.com
KIRKLAND, WA
200 - 500
2007
Private
JON ROSKILL
$50M - $200M
IT Outsourcing & Consulting
Acumatica is a Washington-based cloud ERP platform that offers solutions including project accounting, CRM, business intelligence, and financial management for businesses.
The following is the career advancement route for Senior Customer Success Manager positions, which can be used as a reference in future career path planning. As a Senior Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Success Manager. You can explore the career advancement for a Senior Customer Success Manager below and select your interested title to get hiring information.