Company Overview

ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. 

Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control.

Our mission is to make consent-based marketing the best channel for customer acquisition.

Job Summary

ActiveProspect is seeking a Client Success Specialist (CSS) that thrives in being proactive, prescriptive, and serving as a problem-finder for the small to medium-sized members of our ActiveProspect Community. We employ a “driver” mentality across our team, continuously building out partnerships and owning 100% of our client’s success. As the primary point of contact, you will effectively quarterback internal resources and champion your clients’ needs amongst cross-functional teams. Successful candidates have a proven track record of managing a large number of accounts with a one-to-many outreach approach. You will also partner with your clients on a personal-level and dig in to uncover their objectives beneath the surface to understand our client’s true end goal. 

The CSS is responsible for all aspects of our client’s, including training, adoption, retention, growth, and advocacy. As the primary point of contact for all things ActiveProspect-related, you will work in this space to uncover growth and value-add opportunities for Client Success while working with cross-functional teams, focused on helping our valued customers achieve their business goals.

Responsibilities and Duties

• Proactive. At ActiveProspect, we do not wait for the customer to reach out to us. We are the ones tasked with uncovering the problems our customers are facing and driving the customer to take the necessary steps.
• Prescriptive. Establish yourself as the trusted advisor in the relationship, routinely vetting out a client’s account and coaching them on the best course of action. Companies should see you as an extension of their team and a go-to resource for all things lead acquisition.
• Problem-finder. The problem the customer is trying to solve is not always readily available and clear. Dig deep to uncover what the true end goal is from a customer, opening up the ability to identify the best route to success.
• Success. Take ownership of your clients’ success and ensure they are leveraging our platform and collective knowledge to best achieve their business goals.
• Expansion. Identify opportunities and partner with the Sales Team to deliver value to customers and fulfill changing business needs.
• Advocacy. Be the internal champion for clients to ensure the company is building products and services in accordance with customer needs.

Qualifications and Skills

• 1 years experience in a customer-facing role as a Client Success Manager, Account Manager, Implementation Consultant or Technical Project Manager delivering enterprise SaaS-based solutions.
• Bachelor’s degree required.
• Ability to show consistent achievement of retention and upsell goals.
• Strong ability to communicate value propositioning for enterprise SaaS technology.
• Display a high energy, go getter attitude.
• Demonstrate flexibility in day-to-day work.
• Show initiative for learning by seeking out answers to daily technical challenges.
• Set high standards of performance for oneself with the ability to manage and prioritize a high volume of accounts
• Establish good working relationships with team members.
• Appreciate each team member's contributions and values each individual member.
• Strive to help the team succeed, with a willingness to take on cross-departmental projects outside of the immediate scope of the job description.
• Above all: you are an entrepreneur at heart, self-motivated, with an insatiable can-do mentality.

Benefits and Perks

• A financially stable company, with the freedom and opportunities of a startup culture
• Flexible work schedule
• Flexible vacation time
• A remote-friendly culture with monthly virtual happy hours and team-building events
• Retirement plan matching up to 3% of your salary
• Health, dental, vision, disability and life insurance

ActiveProspect is an Equal Opportunity Employer