JOB TITLE: General Manager

SALARY RANGE: $70K - $80K (DOE)

Role and Responsibilities

The General Manager is an important leadership position and will be responsible for the oversight of the fitness center. The General Manager is responsible for carrying out Active Wellness's commitment to service its members in the best fitness environment possible with the friendliest staff, the most educated trainers, the cleanest facility, the most ethical business practices, and state-of-the-art equipment. This person is responsible for achieving club objectives by developing a quality environment, meeting or exceeding financial projections, overseeing ancillary sales, and meeting or exceeding new membership and retention goals. The General Manager will be responsible for the overall supervision of team members and facility management to provide the best experiences for our members as well as a financially successful club. Serve as a role model and direct and manage the day-to-day operations of a club's fitness programming in a way that realizes the company's mission and core values.

Specific Responsibilities

Essential Functions

• Staff Management:
  • Cultivate and lead a positive, team-centered work environment that delivers on company goals.
  • Hire, train, manage and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential.
  • Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms.
  • Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to the company and club goals, programs, promotions, and policies.
• Department Operations
  • Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner.
  • Create staff schedules that guarantee there is appropriate coverage by the fitness team.
  • Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered into the appropriate systems accurately.
  • Administration and processing of all semi-monthly online timesheets and employee payroll.
• Member Relations
  • Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
  • Create and deepen relationships with members and enhance their sense of belonging and community within the club.
  • Work with the sales team to integrate members into the club in a timely manner.
  • Develop systems that deal with member issues proactively and in a timely, professional manner.
  • Sincerely acknowledge members and guests.
  • Be professional in your personal presentation.
  • Use a professional and friendly communication style to enhance our member's and guests' experience.
  • Be aware of and meet specific member and guest needs.
• Staff Training and Management
  • Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions, and business practices so that they can provide members and guests with consistent and accurate information.
  • Educate and train the fitness team on the company and department programs.
  • Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications.
  • Train staff and create systems that ensure they are embracing and following our Service Standards.
  • Cross-train staff so that they are always ready and available to help members and guests no matter what their job.
  • Achieve financial performance results through the generation of ancillary service revenues, expense control, and member retention.
• Ancillary Services
  • Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members' expectations and goals, and achieve revenue goals.
  • Know your competition and use that information to make suggestions or changes that enable your club to be "best in class".
• Member Retention
  • Develop and implement member communications initiatives that increase member retention, satisfaction, and participation in revenue-producing services.
• Continuous Improvement
  • Monitor, evaluate, and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data.

Other Functions

• Uphold Active Wellness written policies and procedures.
• Enforce policies fairly and consistently.
• Attend Active Wellness management meetings, pieces training, and retreats.
• Conduct a physical inspection of the entire club several times a day and make any corrections.
• Assist in sales (membership, massage, personal training, nutritional counseling, special programs).
• Develop relationships with members and encourage member referrals.
• Manage all logs/record keeping (OSHA, gift certificate, lost and found).
• Maintain safety standards from OSHA.
• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Assist with keeping the club well-stocked and clean
• Attend Active Wellness site meetings and training
• Handle injury and illness and security incident reporting