What You’ll Be a Part Of: 

ActionIQ brings order to Customer Experience (CX) chaos. Our CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, March Capital, and First Mark Capital. Enterprise brands such as Autodesk, Acrisure, The Washington Post, Neiman Marcus, Hertz, and many more use our CX Hub to achieve growth through extraordinary customer experiences.

The Team You’ll Join:

As a Sr. Backend Engineer you will report directly to our Sr. Manager, Engineering. The backend engineering “execute” team at ActionIQ plays a pivotal role in building and operating our big-data platform and core product offering. We develop the Scala code base used by our low-latency, high-throughput, reliable backend APIs and ETL processes to support a growing feature set. You’ll work in all areas of the software development life cycle to launch new features and improve and refactor our backend systems. As a senior member of the team, you’ll mentor junior engineers, make well-reasoned tech vs. product trade-offs, and work collaboratively across teams to deliver and support a quality product and platform which ingest, models, queries, and exports multiple terabytes of streaming and batch data every day.

How You’ll Contribute:

• Deliver high-quality, maintainability code
• Operationally ensure services meet uptime and availability SLAs
• Work with others to break down projects into smaller units of work with intermediate milestones
• Collaborate with product managers, engineers, and architects to design and implement features and improvements throughout multiple areas of the product.
• Mentor junior engineers and interns with a growth mindset

What You Bring:

• 5 years of experience as a software engineer
• Lead the implementation of a large product feature or infrastructure changes
• Excited to work in a team environment with other engineers and product managers on a service consumed by other engineering teams
• A positive attitude and an open mind to making trade-offs when solving challenges in a complex operating environment

*This role can be fully remote (US based) or in our NYC HQ. 

Compensation and Benefits

• Our compensation package includes base salary, stock options, and the great benefits shown below. The salary range for this role is: $185,000 - $210,000
• Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave
• Get to work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.
• We have a beautiful office right on Madison Square Park, and local employees come into the office three days a week (M, W, Th). 
• Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours.
• Learn more about the next chapter for us, our customers and the future of customer experience here.
• To find out more about our people and Life At AIQ, be sure to visit our Medium Tech and Life blogs.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.