What are the responsibilities and job description for the Program Manager - CRM position at Actalent?
Description:
- Clearly set expectations and communicate status to both technical and business teams.
- Take responsibility feel a personal stake in the product you ship.
- You value integrity you manage conflict and you work for the success of the entire team.
- Have a proven ability to establish rapport, credibility and influence others to drive results across a large matrixed organization.
- Creative problem-solving skills related to team, project deliverables, and cross-functional issues Additional Requirements.
- Demonstrated understanding of the fundamentals of iterative software development.
- Knowledge of development processes and methodologies in addition to Agile and an understanding on how to leverage these techniques to provide value to a team/enterprise.
- Value the commitments to delivery made by a development team and understand the technical requirements to meet these commitments.
- Understand incremental delivery and the value of metrics.
- Proven use of backlog tracking, burndown metrics, velocity, and task definition.
- Familiarity with PHP development and the LAMP stack isn't required, but would be helpful.
- Understanding of business intelligence technologies, concepts, architectures and methodologies a plus.
- Familiar with supply chain concepts & processes a plus. Some travel may be required.
Qualifications:
- 8-10 years experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company.
- Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale.
- Retail (online and in store) and product launch experience preferred
- Experience working in a global organization on multi-market, multi-language projects
- Comfort with data analysis, building forecasts and evaluating models to drive key KPIs
- Able to work independently and with ambiguity innovating down to the details to develop a new idea
- Strong program and project manager skills
- Able to manage complexity by synthesizing information
- Extraordinary storyteller with strong written and verbal communication skills strong at building and delivering compelling presentations
- Able to engage, influence and balance needs of multiple stakeholders at all levels
- Top performer consistently achieving results and persisting in the face of challenges
- Curious and proactively learns through experimentation when tackling new problems
- Team-player, strong collaborator
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
