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Human Resources Assistant

Charlotte, NC | Other
Expired

Job Description

Overview

Human Resources Assistant (Business Support Associate)

Job SummaryThe Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

 

Key ResponsibilitiesContractor and Client Onboarding• Support candidate onboarding process, including I-9 form review and completion and validating I-9 documentation, providing assistance with pre-employment paperwork completion, distributing PPE and other assets as needed• Support client onboarding process, including driving AT&E utilization• Manage contractor compliance with key E-Verify requirements (e.g. expired documents, expired compliance)• Assist with contractor training and certification requirements

 

Lifecycle Management• Serve as contact for contractor questions, and facilitate communication to the center through ACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution• Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.• Manage the processing of live paychecks• Manage contractor travel booking requests• Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

 

Operational Support Activities• Provide outstanding front office customer service (telephone and reception area)• Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.• In partnership with BSS, manage internal payroll process• Asset distribution and collection for new internal hires and terminations• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.

Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management• In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

 

Competencies• Ability to prioritize, organize, problem solve and meet deadlines and goals• Ability to communicate effectively and provide follow up• Capability of working in a team-oriented environment and deliver/receive honest feedback• Thorough knowledge of business policies and human resource practices• Excellent written/oral communication and interpersonal skills• Strong decision-making ability• Ability to build strong partnerships with all internal customers, both locally and in our corporate and center-based locations• Integrity and ability to maintain confidentiality and personal credibility• Ability to tackle complex issues and develop innovative, practical solutions• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers• Understanding how information impacts the operating company and how data will be used to support operating company decisions• Action and detail oriented; able to prioritize while handling multiple tasks

 

Qualifications• 1 years’ experience in a customer service related position• Associates degree or two years of applicable experience in customer service

 

Personal Attributes• Team player• Tactful and diplomatic• Self-starter/initiator• Critical thinker• Seeks growth and self-improvement• Flexible• Resilient/composed• Self-aware

Skills for Human Resources Assistant

The job skills required for Human Resources Assistant include Onboarding, Customer Service, Administrative Support, Confidentiality, Talent Acquisition, Communicates Effectively etc. Having related job skills and expertise will give you an advantage when applying to be a Human Resources Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Human Resources Assistant. Select any job title you are interested in and start to search job requirements.

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Career Path for Human Resources Assistant

The following is the career advancement route for Human Resources Assistant positions, which can be used as a reference in future career path planning. As a Human Resources Assistant, it can be promoted into senior positions as a Human Resources Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Human Resources Assistant. You can explore the career advancement for a Human Resources Assistant below and select your interested title to get hiring information.