Partner Success Manager

Austin, TX

At Acrisure Technology Group, we are digitally transforming traditional insurance and financial services distribution by building innovative software and AI solutions.

We operate at the intersection of world class AI talent and seasoned industry expertise. We aren’t afraid to challenge conventional wisdom for the benefit of our customers, nor do we think we have all the answers. Our culture values first principles thinking, humility, acting boldly, and fresh, heterogeneous perspectives that help us see what others cannot see to transform the industry. We’d like your help.

As an Agency Partner (AP) Success Manager, you will ​​empower Acrisure APs to realize the value of ATG’s technology solutions by working with a nimble team driving adoption and business outcomes. You will be the ultimate advocate for Acrisure APs and their stakeholders, and become a trusted representative of the voice of the customer at ATG. To achieve this, you will be developing, executing and sharing success playbooks and establishing scalable processes and systems for generating awareness, earning adoption and providing an optimal customer experience for our technology users.

Here are some of the ways in which you’ll achieve impact:

• Lead activities across five key Partner Success areas (product marketing, field enablement, driving critical metrics, feedback loop and support) that ensure successful launch and post-sale outcomes with ATG’s technology solutions.
• Develop compelling and differentiated product positioning and messaging that activates and retains users.
• Get to know our APs, catalog how they operate, their agency strategy, their tech readiness and represent the customer voice within the Product organization.
• Cultivate relationships and develop deep knowledge of InsurTech use cases for agency partners to guide product development and craft and execute go-to-market strategies
• Identify the customer pains, unmet needs and opportunities for the ATG Product organization to pursue.
• Design and execute plans to drive an optimal user experience with a “Whole Product” solution from onboarding through ongoing support
• Bring an Agency Partner-focused lens to Product strategy, including thinking beyond the technology solutions to real-world AP problems.
• Ensure adoption and subsequent revenue & profitability outcomes, while winning champions who want to tell their story.

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You may be fit for this role if you are:

• High energy. You bring passion and enthusiasm to your work and are highly productive in a fast-paced environment with little oversight on a day-to-day basis.
• Results oriented. You value outcomes over activities, and you can independently chart your path to deliver the desired results.
• Customer centric. You bring a high-level of empathy for our partners / customers and can establish frameworks to structure our thinking about their wants, needs and how to drive outcomes.
• Adept at ensuring scalability: You prioritize one-to-many enablement activities over one-to-one enablement activities.
• Capable of driving success in ambiguous conditions. You act like an owner and are independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations.
• A concise and effective communicator. You possess strong written and verbal communication skills, and can adapt your style for both end user audiences as well as internal executives.
• A relationship builder. You are able to build trust quickly with internal stakeholders and customers with a high degree of empathy and with a team-first collaborative attitude.
• A continuous learner: You are intellectually curious and constantly seek to understand trends at a deeper level, while also able to reconcile your understanding and communicate across different mental models.
• Have a proven track record of enabling a strong customer experience: You possess a history of successfully driving adoption and/or an exceptional customer experience through any or all of the five dimensions of Partner Success (product marketing, field enablement, driving critical metrics, feedback loop and support).

Other requirements:

• Work experience: 4 years of Partner Success and/or Product Marketing experience. 1 year of experience in an Insurance or InsurTech organization required.
• Location: Willing and able to work from headquarters in either Austin, Texas or Grand Rapids, MI (preferred), with remote roles considered for the right candidate.

It’s not expected that any single candidate will have expertise across every single one of these areas. If you are a high caliber Customer Success or Product Marketing professional motivated by enabling customers to use innovative technology to improve their businesses, we are eager to talk to you.