The Quality Improvement & Contracts Specialist works closely with the Director of Quality Improvement and Contracts to manage the Provider Network quality improvement process and compliance of providers to the terms and outcomes of their contracts. This position is responsible for ensuring that the quality of services is monitored and tracked, including out-of-home services, protective supervision and adoption-related services. Assists in the development and implementation of performance improvement plans, tracks results, monitors and reports the outcomes. Ensures contract compliance of provider network.

Key Expectations/Responsibilities:

• Maintains high ethical standards which are outlined in the ACH Child and Family Services Code of Ethics.
• A commitment to empowering others to solve their problems.
• Value a nurturing family as the ideal environment for a person.
• A conviction about the capacity of people to grow and change.
• The ability to assist in the development of goals for the Quality Improvement program and implement strategies for achieving these goals.
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence.
• The ability to work collaboratively with other personnel and/or service providers and professional.
• The capacity to maintain a helping role and to intervene appropriately to meet service goals.
• The ability to set appropriate limits.

Planning:

• Participate in meetings with collaborating partners and agencies.
• Maintains close working relationship with public and private agencies for the assimilation and coordination of data.
• Provide leadership in QCC process and planning meetings as needed to facilitate quality care.

Implementation:

• Monitors and reports on contracts, standards and regulations to ensure compliance.
• Responsible for collecting, sorting, interpreting, measuring and analyzing outcome/expectations in support of Agency contracts and Quality Improvement Plan.
• Monitors and audits contract compliance of sub-contracting agencies and prepares reports summarizing results.
• Coordinates and conducts external reviews of client and residential facilities records (case records, policies, caregivers/personnel).
• Prepares professionally written and timely reports which indicate overall trends, strengths, needs and recommendations for network providers.
• Reviews, tracks and reports on a variety of departmental compliance standards (Accreditation reportable critical incidents, abuse/neglect, licensing paperwork, training requirements, etc.).
• Serves as liaison to monitor and assure response to all client reported concerns and complaints relating to services provided by or purchased by the Agency.
• Conducts program data evaluation and reporting.
• Submits timely and detailed reports to management, supported by accurate data, concerning the status of Agency contracts.

Training and Supervision:

• Attend continuing education necessary to expand knowledge and maintain certifications or licenses.
• Communicate regularly with supervisor and seek supervision when appropriate.
• Participate in and sometimes conduct in-service training.
• No direct supervision of staff.

Experience

• 2 year(s): experience in a Health or Social Service organization. Child-placing agency experience given preference.

Education

• Bachelors or better in Social Work or related field