Description

The Customer Service Representative is a crucial point of contact with both internal and external customers and the operation team. The CSR is responsible for complete communication with the customer as it relates to the relocation of their Household Goods or Special Products shipment in accordance with client specifications and management objectives.

Requirements

Primary Responsibilities:

• Answering phones and assisting as well as routing calls received daily.

• Receives orders via email from national, commercial and residential accounts

• Communicates via email to clients; updating orders communicating transportation rates and schedules

• Enters registration of orders using software pertaining to moving and storage (Atlas Scheduler)

• Is in constant communication with customer to ensure any potential changes and updating the system as needed

• Informs the dispatch team with any changes to orders and communicate via e-mail

• Generates all necessary documents per customer

• Communicates to all departments daily

• Will be responsible for making sure payables for relocations are gathered and in some cases billed directly when needed

• Duties noted are primary but not limited to further essential day to day requirements based on company’s needs

• Other duties and projects as assigned by Quality/Customer Service Manager

Education/Experience/Requirements:

• 2-3 years of verifiable work experience in an office setting

• High school diploma or equivalent

• Available to work overtime and weekends as needed

• Excellent attendance

• Previous customer service experience preferably in the moving and storage or transportation industry.

• Proficient in use of Microsoft Excel, Word and Windows-based programs

Knowledge, Skills, and Abilities 

• Superior communication and listening skills with customers and all levels in the organization

• Proficient business etiquette and manners. 

• Good time management skills

• Creative problem-solver

• Ability to work independently and interact with the team

• High attention to detail and organizational skills are a must

• Ability to work in a high pressure, results oriented environment

Affirmative Action Policy Statement

It is the policy of Ace Worldwide Group of Companies and all of its entities not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation or national origin. This policy shall include, but not be limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination. This company further agrees to take affirmative action to ensure equal employment opportunities.