Description

SUMMARY

It’s all here but you. Ace Hotel Downtown Los Angeles seeks kind, curious and industrious humans to join our family.

At home in the 14-story Spanish Gothic former office tower and flagship United Artists Theatre, Ace Hotel DTLA stands as a cultural cornerstone in Downtown’s modern renaissance. With panoramic views in the heart of the city, plus old Hollywood mystique from here to Beverly Hills.

Front Desk is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

JOB DETAILS

• Part-Time
• $21.00 - $22.11
• 929 S. Broadway, Los Angeles, CA 90015

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Greeting all guests and always ready to assist when needed.
• Responsible for activity from the curb to the front desk, as well as to the public spaces and guest rooms.
• Assist with luggage for all arrivals and departures.
• Introduce guests to the Front Desk Agent.
• Acclimate guests with the Ace Hotel and their room accommodations including wifi access, video on demand, navigation of tv and cable channels, utilizing turntables, climate controls.
• Assist other team members when needed.
• Communication with fellow Guest Service Agents and RBX Agent via radio and other handheld devices.
• Proper handling of equipment such as radios, bell carts, luggage, luggage chex, keys, etc.
• Keep storage area organized and clean.
• Maintain current and accurate knowledge of events happening in hotel surrounding area / city, that are aligned with the Ace brand and culture by way of accessing the internet.

Qualifications

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Atelier & Ace culture initiatives.
• Technology sound with Microsoft Office applications as well as Apple and Android Operating Systems, Hotel Expert, Go Green Ride and Uber.
• Ability to compute basic mathematical calculations.
• Assist with Lobby flow.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

• Ability to understand service needs and requests.
• Ability to acknowledge requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.
• Ability to compute basic mathematical calculations.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit, walk, and stand continuously.
• Lift / carry 10lbs/4.5kg (frequently) and 25lbs/12kg (occasionally)
• Bend, squat, crawl, and reach above shoulder level.
• Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

We are an equal opportunity employer, committed to a diverse workforce.