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Technical Support Specialist
Other 4 Months Ago
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ACCURUS AEROSPACE TULSA LLC is Hiring a Technical Support Specialist Near TULSA, OK

Job Details

Job Location: Accurus Aerospace - Tulsa - TULSA, OK
Salary Range: Undisclosed

Principal Accountabilities

Provide first point of IT support contact, ensuring the security and integrity of computer operations and in accordance with the IT departments strategic plan.

Essential Job Duties and Functions

  • Installing and configuring computer hardware operating systems and applications.
  • Assisting staff face to face, via email, or via Microsoft Teams to help set up systems or resolve issues.
  • Troubleshoot technical issues as a first point of contact
  • Log all incidents and service requests in the Help Desk application
  • Manage Helpdesk tickets; planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Provide technical assistance to project teams and undertake technical project roles when required.
  • Provides technical supportidentifying, investigating, and resolving users problems with computer software and hardwareescalating to higher level support when required.
  • Collaborates with other employees to research and resolve problems.
  • Collaborates with the global IT team.
  • Arranges service by software or hardware vendors to repair or replace defective products.
  • Maintains knowledge of technology innovations and trends.
  • Performs other related duties as assigned.


Preferred Qualifications:

  • Display confidence when dealing with people.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to investigate issues and requirements and identify appropriate solutions.
  • Strong analytical and problem-solving skills.
  • Basic understanding of computer hardware and software systems.
  • Excellent time management skills.
  • Ability to prioritize tasks.
  • Basic understanding of Office 365 products, including the productivity suite (Outlook, Word, Excel), as well as SharePoint and Teams.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Ability to quickly learn an array of computer hardware and software.

Education and Experience:

  • High School Diploma or equivalent required
  • 2 years experience preferred

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 50 pounds.

WORKING CONDITIONS

  • Manufacturing shop environment, with exposure to excessive noise, hazards or adverse environmental issues, including exposure to heat and cold

Due to ITAR Compliance, employees must be a U.S. Citizen.

We appreciate your interest in Accurus Aerospace. However, only those applicants selected for interviews will be contacted.

Accurus is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurus participates in the E-Verify Employment Verification Program.

Individuals with disabilities who are unable to use our online tools to search and apply for jobs may request a reasonable accommodation by contacting us at 918-438-3121. This option is reserved for individuals who are unable to use or require assistance with the online tools as a result of a disability and is not intended for other purposes.

All job offers are contingent upon successfully completing and passing a medical physical exam, drug screen, and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR) or a credit report.

Thank you for considering Accurus for your next career opportunity.

Job Summary

JOB TYPE

Other

POST DATE

11/17/2022

EXPIRATION DATE

11/25/2022

The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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