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We're growing and looking for our next Customer Support Specialist to join our team! Do you share our passion for accountability, love our core values, enjoy technology, and possess excellent written and spoken communication skills? Read on!
What’s the starting salary range?
Depending on your customer service and technical support experience, this full-time salaried role offers between $45,000 and $55,000 annually.
What makes the A2U support team different?
We're a support-driven company, which means everything we do at Accountable2You centers around growth through service to our customers. Most companies view customer support as a cost center, a leaky bucket that receives as few resources as possible.
At A2U, we believe that support-driven growth is a wholesome, ethical way to grow a company that centers around meeting needs. Customer Support is central to our business model, essential to our vision, and vital to our shared success.
What does a normal day look like?
As a Customer Support Specialist, you will need to learn the deeper workings of our software as most of our work centers around things our customers encounter: Troubleshooting software issues on various device types, explaining our software and website, fixing billing problems, and training customers on best practices with our software. The constant advancements within Windows, Mac, Linux, Android, Apple iOS, and Chrome OS also allow us a wealth of technical topics to learn and master each day.
All of our work is ultimately customer-facing, but we're not a call center, and we're not hiring a so-called "phone jockey." Our Customer Support team handles incoming technical and account-related emails, chats, and social media messages and works together on improving our processes, customer documentation, and learning (and testing) our technology.
Our Customer Support team doesn't offer counseling services to our customers. Yet, we listen with compassion and empathy and then move forward with recommendations to better utilize our software in the customer's unique situation.
While many of our customers use our software to keep would-be temptations at bay and confirm their integrity, others struggle deeply with pornography and other addictive behaviors. As you help your team serve customers, you may encounter vulgar and offensive words – but we've intentionally prevented our software from capturing images or links to the objectionable content. We do our best to guard our team against objectionable content, and under no circumstances will you need to examine offensive websites or material.
About you
Requirements
Bonus points
When and where do you work?
This role is office-based in Williamstown, Kentucky, and is not eligible for remote work. Our customer support team’s hours of operation cover Monday through Saturday from 8 AM to 5 PM. While not planned currently, we may add additional support operating hours in the future.
We recognize the best talent might not live within commuting distance of our office. We offer a generous relocation package for US-based candidates outside the local area. If you’re our top candidate, we’ll help you move here!
Does this sound like a good fit?
We hire the best fit, but there’s a lot more that goes into “best fit” than a laundry list of previous experience.
If you love our mission, values, and model the humble, hungry, smart ethos we aim for at A2U, we encourage you to apply - we’d love to hear from you! We respond to all applicants, so you'll definitely hear back from us.
PS - We love cover letters! Be sure to include one with your application to let us know why you'd like to work for Accountable2You!
PLEASE NOTE : Our emails to you may go to your spam/junk folder if your spam filter is overly aggressive. After submitting your application, please check for our automated confirmation email in your email inbox. If the automated confirmation email doesn't appear in your inbox, please check your spam/junk folder and mark the message as "not spam" or "not junk" to receive our follow-up responses.
Full Time
$45k-59k (estimate)
04/23/2024
05/06/2024
accountable2you.com
Williamstown, KY
<25
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.