At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox Live, PlayStation Network, and EA Origin. We are backed by top investors including Softbank, Sony Interactive Entertainment, Galaxy Interactive, NetEase, and Krafton. Our latest Series B funding has firmly solidified our place as a top player in the gaming industry. AccelByte’s talent has decades of experience building and shipping some of the largest game and distribution platforms in the world.

We believe that the best companies empower employees to make decisions, obsess about the best user experience, and are not afraid to make and learn from their mistakes. Our culture is based on humility, openness to feedback, drive, and collaboration, which we feel results in the best performing teams. As a company that values diversity, inclusion, and employee growth, our employees have opportunities to work with and learn from teams all over the world. We offer competitive salaries, a full range of health benefits, social activities, career growth opportunities, and an amazing team. Come join us!

Position Summary

As a member of our client success team, you will work with game developers in supporting the implementation, troubleshooting, and launching of a variety of games online features. You will partner with the account managers, producers, and engineers to ensure the success of the client games.

You care about providing the best support to the game developers, as well as creating the next big AAA online games.

Essential Functions/Responsibilities:

The Support Engineer is accountable for the following functions and responsibilities:

• Support clients to integrate with the complex AccelByte services.
• Report technical issues to the engineering team and verify subsequent fixes.
• Generate new ideas to improve client experience and enrich the AccelByte arsenal.
• Collect and analyze feedback from clients to drive new features and improvements.
• Provide support to clients who are experiencing technical issues.
• Provide onboarding service to new clients
• Perform any other design-related duties as required

Qualifications/Experience Required:

• Proven client service experience
• Passion for building great products with examples of successful product launches
• Critical thinking paired with strong execution
• Self-motivated
• Solid troubleshooting skill
• Excellent written and verbal communication skills
• Strong computer science and engineering background, with software development experience being an asset.
• Prior experience with Game Engines such as Unreal Engine and Unity with C /C# programming
• A degree in Computer Science or equivalent experience
• Prior experience working on account management systems, e-commerce & data analytics platforms, as well as cloud and server providers
• Prior experience with Scrum and Agile and AAA game experience
• Flexibility in working with people with different timezones

AccelByte Inc is an Equal Employment Opportunity Employer, all qualified candidates and applicants will receive consideration for employment without regard to race, religion, gender, national origin, sexual orientation, marital status, age, or disability. Our culture is innovative and inclusive, and we value our people the highest.

Please visit our career page for a complete listing of our open positions https://accelbyte.io/careers