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AC Hotels
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Operations Manager
AC Hotels Cape Town, NJ
Other | Accommodations 5 Months Ago
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AC Hotels is Hiring an Operations Manager Near Cape Town, NJ

Job Number 22163307
Job Category Rooms & Guest Services Operations
Location AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Responsible in overseeing the hotel Operations Departments (Front Office, Housekeeping, Food and Beverage, Culinary and Engineering) and managing their respective department heads. Strive to continually improve guest and employee satisfaction and maximize the financial performance of the departments. Ensures that standards and procedures are being followed by each team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • Matric or equivalent
  • A recognised qualification in Hospitality Management
  • Minimum of 4 years experience in guest services, front desk, housekeeping, or related professional area.
  • Proficiency in Microsoft packages as well as extensive knowledge of Fidelio Opera.
  • Experience in IR management and disciplinary processes
  • Strong leadership and interpersonal skills essential
  • Professional Disposition and conflict resolution abilities
  • People orientated and results driven
  • Ability to operate within a highly pressurized fast paced / changing environment
  • Ability to use Initiative and be proactive and self-driven
  • Strong and effective planning and organizing skills to ensure operational efficiencies and effectiveness
  • Effective business partnering with stakeholders, management and associates
  • Competence to build and effectively manage interpersonal relationships at all levels
  • In-depth knowledge in forecasting, budgeting and cost control

CORE WORK ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details. They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among like-minded people is a significant part of the AC appeal.
We’re looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

10/01/2022

EXPIRATION DATE

12/14/2022

WEBSITE

acportlanddowntown.com

HEADQUARTERS

Portland, OR

SIZE

<25

INDUSTRY

Accommodations

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