52 Guest service representative Jobs in Madison, WI
Ac Hotels is Hiring a Guest service representative Near Madison, WI
Embark on an exciting journey in the hospitality industry at Madison Downtown AC , now hiring a Hotel Guest Service Representative!
We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure.
Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values : Growth, Fun, Trust, and Responsibility.
In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits :
- Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours Earn money for community service!
- Flexible schedules
Team Member Travel Perks :
- Worldwide Marriott and / or Hilton hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development :
- Dedicated training and development with opportunities for growth
- 42% of our supervisory / management roles in 2022 were filled internally through team member promotions!
Health and Wellness :
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial :
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay
- Catch Of The Day Program Earn money for helping other team members and guests!
- Everyone Sells Earn money for bringing in business to our properties!
- Referral program for team members
How do I make an impact on my team?
Our friendly Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use computer system to make reservations, check-in and check-out guests and process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Ensure safety and security of the property, staff and guests
What does success look like in this role?
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
- Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25 properties, including Hilton and Marriott hotels, restaurants, and a conference center.
For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure.
Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
Last updated : 2024-02-24
Job Summary
Full Time
Accommodations
$30k-39k (estimate)
01/29/2023
05/23/2024
acportlanddowntown.com
Portland, OR
<25
Accommodations
Related Companies
The job skills required for Guest service representative include Customer Service, Guest Service, Initiative, Listening, Written Communication, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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