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Additional Information: This hotel is owned and operated by an independent franchisee, Pacific Hospitality Group, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
JOB SUMMARY
The Front Desk Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Front Desk agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Front Desk Agent makes transactions feel like part of the experience.
Primary Responsibilities/Essential Functions:
• Greet all guests with a warm welcome
• Check guests in and out of rooms, as well as assigning rooms to guests
• Answers telephones and takes messages when needed
• May make, confirm, or cancel guest reservations
• Assists guests when shuttle services are requested
• Computes bills and collects payment for guests
• Replenish Computer Paper Supply
• Assist Night Audit team members with posting and balancing of shift work
• Attend all meetings as requested or assigned
• Special projects as assigned by management
REQUIREMENT
• Must be willing to work weekends and holidays
• Ability to interact with all associates and guests of the hotel
• Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards
• Intermediate level computer skills and knowledge of MS Excel required
• Ability to work under minimal supervision
• Must be able to count cash and make change
• Ability to communicate effectively with the public and other associates
This company is an equal opportunity employer.
frnch1
Other
Accommodations
$61k-86k (estimate)
02/01/2023
04/03/2023
acportlanddowntown.com
Portland, OR
<25
Accommodations
The job skills required for Franchised Front Desk Agent include Guest Service, Front Office, Communicates Effectively, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Franchised Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Franchised Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Franchised Front Desk Agent positions, which can be used as a reference in future career path planning. As a Franchised Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Franchised Front Desk Agent. You can explore the career advancement for a Franchised Front Desk Agent below and select your interested title to get hiring information.