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AC Hotel by Marriott Portsmouth Downtown
Portsmouth, NH | Full Time
$57k-87k (estimate)
4 Months Ago
DTSV
Portsmouth, NH | Full Time
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7 Months Ago
DTSV
Portsmouth, NH | Full Time
$61k-77k (estimate)
7 Months Ago
HOTEL OPERATIONS SUPERVISOR
$57k-87k (estimate)
Full Time 4 Months Ago
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AC Hotel by Marriott Portsmouth Downtown is Hiring a HOTEL OPERATIONS SUPERVISOR Near Portsmouth, NH

Description

AC Hotel Portsmouth, a Colwen Hotels property, is seeking an experienced and detail-oriented Hotel Operations Supervisor to join our team. In this role, you will be responsible for the day-to-day operations of front office and housekeeping teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members
  • Compliance with Federal & State Labor laws
  • Respond to inquiries concerning hotel policies and service
  • Receive and process advance registration payments
  • Send letter of confirmation/return checks when registration denied
  • Arrange for special services as requested
  • Enforce all cash handling, check cashing and credit policies
  • Verify banks and deposits at end of shift
  • Analyze rate variance, monitor credit report and maintain close watch on daily house count
  • Review daily front office work and reports generated by Night Audit
  • Tour public rooms, investigate disturbances
  • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Balance cost controls with exceptional customer service and associate satisfaction

We’ve got you covered: Benefits & Perks

  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan – Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts – Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

Requirements

  • Two-year college degree or equivalent hospitality experience preferred
  • Hotel supervisory experience preferred
  • At least one year housekeeping experience, supervisory preferred
  • Excellent verbal and written communication skills
  • Reliable with ability to multi-task and work under pressure
  • Excellent interpersonal and customer service skills

 Colwen Hotels is an equal opportunity employer. EEO M/F/D/V 

Job Summary

JOB TYPE

Full Time

SALARY

$57k-87k (estimate)

POST DATE

11/09/2022

EXPIRATION DATE

10/13/2023

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The job skills required for HOTEL OPERATIONS SUPERVISOR include Housekeeping, Customer Service, Front Office, Written Communication, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a HOTEL OPERATIONS SUPERVISOR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HOTEL OPERATIONS SUPERVISOR. Select any job title you are interested in and start to search job requirements.

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