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Customer Accounts Advisor
$48k-63k (estimate)
Other | Consumer Services 3 Months Ago

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AARON'S is Hiring a Customer Accounts Advisor Near Boise, ID

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance. Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. 
Skills for Success  
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. 
The Work  

  • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone 
  • Sell customers on the benefits of timely lease agreement renewal payments 
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals 
  • Assist with merchandise returns and guest deliveries as directed by management 
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned 
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily 
  • Load, secure and protect product in company vehicle 
  • Safely operate company vehicle 
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management 


  • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. 
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of retail/customer service experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron’s Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

  • Sundays off
  • Employee assistance program
  • Employee purchase program with exclusive discounts
  • Physical and financial well-being programs
  • Tuition reimbursement
  • Employee Business Resource Groups
  • 401(k) plan with contribution matching
  • Paid time off, including vacation days, sick days, and holidays
  • Life and disability insurance
  • Medical, dental and vision insurance
  • Paid paternal leave
  • Stock purchase plans
  • Pay on Demand

**Benefits vary based on full- and part-time employment status.

About Aaron’sAt Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,
 veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact
Aaron’s is an Equal Opportunity Employer.

Job Summary




Consumer Services


$48k-63k (estimate)









7,500 - 15,000








$3B - $5B


Consumer Services

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The following is the career advancement route for Customer Accounts Advisor positions, which can be used as a reference in future career path planning. As a Customer Accounts Advisor, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Accounts Advisor. You can explore the career advancement for a Customer Accounts Advisor below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Accounts Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Accounts Advisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Accounts Advisor job description and responsibilities

Customer account advisors need to have an outgoing and positive attitude to enable them perform the task of satisfying the desires of the customer.

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There’s untapped potential of customer account advisors to connect bank customers with better digital tools for managing their money.

03/06/2022: Florence, AL

Customer Account Advisors often received basic technical training and attempt to help customers resolve minor problems over the phone.

02/28/2022: Bloomington, IN

Advisors are the best representatives for customers. Giving advisors the freedom to act with common sense and not stick rigidly to a script regardless of the customer circumstances, can deliver quick wins with customer satisfaction.

03/01/2022: Boulder, CO

Advisors should also be trained to help with multiple query types across all channels too, so customers don’t have to be passed around.

01/13/2022: Durham, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Accounts Advisor jobs

No customer enjoys being passed along the chain when they have a problem. Deal and address queries right away.

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Be more enthusiastic, which the customers will notice and appreciate.

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Some customers choose brands, bundles and offers because they share their values.

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Customers want to speak to good listeners that hear the problem the first time.

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TRUST and A GOOD TRACK RECORD are the main reasons clients choose an advisor.

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Step 3: View the best colleges and universities for Customer Accounts Advisor.

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