16 Clinic Manager Jobs in San Jose, CA
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AACI is Hiring a Clinic Manager Near San Jose, CA
Job Details
Description
Job Purpose
The Clinic Manager oversees the daily and operational functions for the non-clinical aspects of the health center and dental program sites. The position is responsible for direct supervision of the front office and call center staff, ensuring efficient workflows, high patient satisfaction, and staff productivity. Performs hands-on front office duties as needed.
Duties and Responsibilities
- Oversee front office services. Supervise, evaluate, and provide performance feedback to front office and call center staff.
- Develop, monitor, and improve front office and call center workflows to ensure efficient use of staff time and excellent customer service.
- Monitor patient registration/ check-in times and identify potential inefficiencies. Collaborate with all departments within AACI to implement solutions.
- Coordinate staff schedules and ensure adequate coverage.
- Participate in the hiring, onboarding, and performance evaluation of direct reports.
- Interact with patients to understand their individual needs, appointment management, and ensure patient-centered care is provided.
- Collaborate with all AACI departments and service lines to identify and resolve operational problems.
- Coordinate regularly scheduled clinic meetings with all departments within AACI.
- Assist with maintaining compliance with various accrediting bodies and government agencies such as HRSA, CMS, CDPH, State Programs, and health plans.
- Provide and ensure continuing training/education for staff’s compliance and professional development.
- Participate in quality assurance and improvement processes and attend QI/QA committee meetings as needed.
- Monitor and report safety hazards, facility needs and recommend improvements.
- Review weekly operational reports regarding productivity, no show and cancellation percentages, 3rd next available appointments, patient cycle times, payer mix and patient age trends.
- Promote a culture of risk-managed, patient-centered, values-based, and continually improving practices with a commitment to quality at both clinical and dental sites.
- Prepare Health Centers’ (Clinic and Dental) audits according to Agency protocols and guidelines.
- Identify incidents , sentinel events, patient complaints and grievances and report these according to the established protocols.
- Work with the Quality Manager to ensure patient screenings, follow-ups, education, and referrals are done according to HRSA policies and protocols.
- Complete other related duties and projects as assigned.
Qualifications
Qualifications
Education & Experience
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Bachelor’s degree in a related area or equivalent level of education and experience.
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Minimum of four years of healthcare management experience; preferably practice management or healthcare operations.
Knowledge, Skills, & Abilities
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Working knowledge of community health centers or comparable outpatient clinic operations. Good understanding of HRSA and FQHC processes and operations required.
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High level analytic skills and understanding of QI process and compliance.
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High level project management and practice transformation skills.
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Knowledge of applicable federal and state laws and regulations related to the healthcare industry such as OSHA and HIPAA guidelines.
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Proficient computer skills including medical practice management systems and Microsoft Office.
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Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
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Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
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Working knowledge of EPIC (preferred).
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Mandarin or Spanish speaking is a plus.
Working Conditions
The job is performed in an interior office inside a standard health clinic setting which has no adverse environmental conditions expected. Occasional evening and weekend work is required. Extensive interaction with the public may be required.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to occasionally talk, hearl; frequently sit for extended periods of time; and continuously operate a computer and use manual dexterity for tasks such as keyboarding. The job requires occasional sedentary physical effort of lifting, pushing, pulling, and carrying objects weighing up to 10 lbs. The mental demands of the job include continuous comprehension, organizing and reading and writing; frequently engage in reasoning, decision making, and interpreting and analyzing data; and occasionally requires resilience.
AACI is an Equal Opportunity Employer.
Job Summary
Other
Ambulatory Healthcare Services
$102k-136k (estimate)
02/01/2023
05/29/2023
aaci.org
SAN JOSE, CA
100 - 200
1973
GARY STEINKE
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About AACI
AACI (Asian Americans for Community Involvement), founded in 1973, serves individuals and families with cultural humility, sensitivity and respect, advocating for and serving the marginalized and ethnic communities in Santa Clara County. Our mission is to strengthen the resilience and hope of our diverse community members by improving their health and well-being. Our vision for the future is that everyone in our diverse community is healthy, safe and well. Our many programs address the health and well-being of the individual and advances our belief in providing care that goes beyond just healt...h, but also provides people a sense of hope and new possibilities. Current programs include behavioral and primary health services, substance abuse prevention and treatment, center for survivors of torture, shelter and services for domestic violence and human trafficking survivors, senior center, youth programs, and community advocacy. For more information, please visit www.aaci.org or call (408) 975-2730.
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The job skills required for Clinic Manager include Project Management, HIPAA, etc. Having related job skills and expertise will give you an advantage when applying to be a Clinic Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clinic Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Clinic Manager positions, which can be used as a reference in future career path planning. As a Clinic Manager, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Clinic Manager. You can explore the career advancement for a Clinic Manager below and select your interested title to get hiring information.
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