Ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through our brands Ann Taylor, LOFT, Lane Bryant and Cacique. We operate ecommerce websites and over 1,200 stores throughout the United States. To reduce potential fraud, we remind all applicants: • It won’t cost you money to apply for a job with us. Our brands will never ask for money – that includes a wire transfer or a credit card. There will be no charge for equipment, background checks or other expenses in submitting a job application with us. • We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages. • Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers). • Watch closely for email addresses with misspelled or “spoofed” company names in communications during the interview process. Examples of suspicious addresses include “Info@company.net” instead of “Info@company.com,” and misspelled company names like “Info@companie.com” or “Info@compaany.com.” • If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site). • If you have any questions or are not sure if you’ve applied to our Brands, please reach out to myHRSupport@AscenaRetail.com to confirm. • If you believe you may be a victim of a scam, please contact your local law enforcement. Brand Overview: ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through our brands Ann Taylor, LOFT, and Lou & Grey, Lane Bryant and Cacique. We operate ecommerce websites and over 1200 stores throughout the United States. Ready to apply? We currently have an opportunity for a Service Desk Analyst I - 3rd shift to join our team located at our Ascena Corp ETNA-ascena-Pataskala, OH 43062. Position Overview: Ascena is looking for a technical support analyst for a position within the Service Desk team that serves as a single point of contact for all corporate office’s technology issues within Ascena brands. This position reports to the Service Desk Leadership team and is responsible for handling incoming calls and requests from corporate office associates and providing high quality customer service. This person needs to be proficient at multi-tasking and balancing priorities in a fast-paced and dynamic environment. The agent will work overnight to extend IT support capability to all brands and Distribution Centers within the Ascena Retail Group. Your core job responsibilities within the Ascena Service Desk: Providing first-level technical support for associates working for any of the Ascena Retail Group brands in the corporate offices and offshore users. Responding to emails, phone calls, or Self Service incidents/requests Ivanti Service Manager tool Some examples include password resets for Active Directory in multi domain environment and other systems, troubleshooting VPN connectivity, VDI and remote support of Windows systems using LANDesk Managing the high-priority incident process. Opening/managing a bridge call and engaging appropriate on-call resources within IT Partnering with on-call to send notifications to affected users Required Qualifications: Experience working 3rd shift in a support environment is preferred. Strong written and verbal communication skills- able to relay technical ideas to business audience Ability to troubleshoot and understand the relationship between client and server applications. Ability to maintain composure, tact, and effectiveness under stressful conditions Ability to work independently under minimal supervision Ability to multi-task in a dynamic and fast-paced environment. Understanding of network fundamentals and tools used to determine if a device has networking connectivity. Understanding of mobile device technology, including configuring wireless and Exchange email access on iOS devices Familiarity with MAC operating system and hardware. Desirable Qualifications: Associates Degree Experience in a Network Operating Center (NOC) environment Experience working in a technology support role Schedule: Will start out working day shift for training purposes for first few weeks Overnight shift (3rd shift) 10pm-8am) Sunday -Wednesday Hours of operation: The ascena Service Desk is a 24x7x365 operation to best support corporate services, supporting offshore teams and onshore projects/ releases. Location: Ascena Corp ETNA-ascena-Pataskala, OH 43062 Position Type: Regular/Full time Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.