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A Sip Consulting is assisting a growing and successful Insurance Agency in the St. Cloud with a search for candidates in a Customer Support Specialist role. The Customer Support Specialist will partner with the agency wwner and managers to establish and implement systems, processes, and operations to build agency customer loyalty. The Customer Support Specialist will help develop, monitor, report, and support efforts of the agency to attract and retain customers across all our branches.
Customer Support Specialist Responsibilities include but not limited to:
· Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer.
· Partner with agency owner and managers to solidify the strategy that educates and sets customer expectations.
· Monitors the customer's needs to ensure the agency exceeds their expectations.
· Establishes processes for onboarding new and transfer customers.
· Assists agency owner in achieving agency customer loyalty and satisfaction goals.
· Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections).
· Creates and implements loyalty social media content postings as directed by agency owner or managers.
· Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship.
· Identifies and communicates cross selling opportunities discovered through customer interactions or data analysis, NO cold calling or selling in this position.
· This is an on-site position; no remote work is available.
· Other duties and responsibilities as directed by Agency Owner or Managers.
Key attributes of the Customer Support Specialist include:
· Demonstrated customer service experience.
· Effective communication skills.
· Experience with Microsoft Office.
· Organized.
· Motivated and takes initiative.
· Accountability and follow-up.
· Detail oriented.
Benefits of the Customer Support Specialist:
· Potential for year-end bonus.
· Work either 36 or 40 hours per week.
· Friday workday is 8:30-12:30.
· PTO (paid time off).
· Holiday pay.
· 401k match.
· Great team environment.
· Pay range is $16-$20 per hour.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: One location
Full Time
$38k-50k (estimate)
01/28/2023
02/25/2023
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.