41 Customer Support Representative Jobs in Gilbert, AZ
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A.P. Moller - Maersk is Hiring a Customer Support Representative Near Gilbert, AZ
Description
The Customer Support Representative position acts as the primary interface providing support services to PostalMate customers by quickly analyzing and optimally resolving any challenges they have using our software products.
PostalMate is a Windows-based retail shipping software that is used in thousands of pack and ship centers across the United States. Our software platform gives our customers a powerful yet easy to use multi-carrier shipping solution, Point-of-Sale, and Mailbox Management system. We take pride in bringing innovative solutions to our industry and finding new ways to improve the customer experience.
As great as PostalMate’s technology is, great people and organizations are central to success. We’ve spent years building strong relationships with all major carriers - who support our efforts to provide the best automation - as well as with other organizations throughout the retail pack and ship community. With the contributions and vision of the PostalMate team, we will continue to build our future with a high-performance and sustainable culture.
Requirements
Responsibilities
- Be the voice of PostalMate - you will interact via chat, phone, or email, receiving inbound customer requests and guiding them through any problems or answering questions they may have, and successfully facilitating client needs
- Provide a positive and respectful client experience
- Assist customers to resolve software issues, and provide insight and training
- Enter all interactions into the ticketing system and track progress on all issues to ensure timely response and resolution
- Perform other duties as assigned
Requirements
- Strong customer service skills
- Professional verbal and written communication skills
- Have a heightened attention to detail, being able to anticipate the customer’s needs
- Strong learning agility - the ability and motivation to learn new things and then apply that knowledge to perform successfully in the role
- Display critical thinking and the ability to make appropriate judgment calls where needed
- You are tech-savvy - you can navigate multiple systems, learn new tools, and effectively troubleshoot
- Chat experience is a plus
Education and Experience
- Understanding of Windows O/S, Microsoft Office, and business software
- Customer service experience
- Background in one or more of the following: inbound contact center, product or technical support, retail parcel and shipping industry
- High school diploma or equivalent
Job Summary
Full Time
09/09/2022
10/21/2022
maesrkline.com
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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