Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Location: 2727 N Central Ave, Phoenix, Arizona 85004 POSITION OVERVIEW Business analysis is a core business practice and the link between U-Haul Contact Center business objectives and information technology capabilities. This practice contributes to profitability primarily through process efficiencies that lead to increased productivity and operating cost reductions. The core skill is developing technical solutions to business problems which all begins with defining, analyzing, and documenting requirements. PRIMARY FUNCTION Partner with cross-functional teams for the purpose of eliciting detailed business requirements and documenting contact center process flows. Research and analyze internal and external processes to further refine requirements and develop business practices. Document requirements using standardized functional spec templates including business rules, data flows, process flows and test cases. Conduct business walkthroughs and deliverable reviews that meet PMO governance standards. Partner with IT to help design and test through the entire project life cycle to ensure final products meet expected outcomes. Business analysts typically take the lead role in: Assisting with the business case Eliciting requirements from leadership, key stakeholders, and end-users Organizing, translating, and simplifying requirements Analyzing and communicating requirements Recommendation of next steps YOUR IMPACT Collaborate with business partners to capture user requirements, procedures, and problems to automate processing or to improve existing systems. Write detailed description of user needs, program functions and steps required to develop or modify programs. Prepare workflow charts and diagrams to specify, in detail, operations to be performed by system personnel. Work as a lead analyst on assigned projects and make decisions on behalf of the U-Haul Contact Center. Develop and understand user support services at a detailed level, such as training, documentation, and communications for call center specific processes. YOUR KWOWLEDGE & ABILITIES Business analysts typically possess the following skills: Excellent written and verbal communication, including technical writing skills Understanding of systems engineering concepts, business case development, data modeling techniques and methods Ability to be proactive and multi-task in an ever-changing environment Ability to think analytically and to act tactically YOUR PEOPLE SKILLS Ability to work successfully within a team as well as independently Establish and maintain effective inter-departmental relationships Ability to work in a team environment that promotes collaboration Ability to act and respond under pressure and do so with quality results and professionalism. YOUR QUALIFICATIONS 3 years of experience as a business analyst including data interpretation and process and technical documentation writing and flow charting Bachelor’s Degree is required. Degree in Business, or a quantitative discipline such as Computer Science, Statistics, Engineering, Mathematics, or Economics is preferred. Advanced-level experience in Excel, Word, and Visio Proven experience in data analysis and SQL language, SQL Data Query tools is required. Proven experience in Power BI is required Experience in or knowledge of Azure Databricks is preferred. U-Haul experience with knowledge of field operations is preferred. JOB ASSESSMENT Must be able to demonstrate advanced level SQL and Excel skills Perks of joining the U-Haul fleet: Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be. Here are just some of the programs U-Haul has available: Full Medical coverage New indoor fitness gym Onsite medical clinic for you and your family Career stability Opportunities for advancement Valuable on-the-job training Prescription plans Dental & Vision Plans Business and travel insurance YouMatter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan Life insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/ membership MetLaw Legal program MetLife auto and home insurance Discounts on cell phone plans, hotels, and more LifeLock identity Theft Tuition reimbursement program Free online courses for personal and professional development at U-Haul University Savvy consumer wellness programs- from health care tips to financial wellness U-Haul federal credit union DATE: 04/19/2021 U-HAUL® -- A DRUG-FREE ENVIRONMENT! This document and the information contained herein is of a proprietary and confidential nature and cannot be released or reproduced in any manner without the express written permission of the Vice President of Human Resources. Any unauthorized disclosure is strictly prohibited. All rights and protections for this document and the information contained herein, including trade secret protections, are hereby reserved. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis. AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.