PC Technician
We are a growing company and have been in business since 2007 supporting commercial and government organizations. Creative Business Solutions, Inc. has established relationships with top employers. We are committed to "Great People = Great Results" and offer exciting job opportunities across the United States. If you are interested in joining Creative Business Solutions, Inc. please visit http://cbsxcels.com/index.cfm/careers/
Our client is hiring a PC Technician to join their team in Pensacola, FL
Responsibilities:
* Provide end-user support for a user community of approximately 2,300 personal computers for NHP and their remote NBHC's locations.
* Provide customer support in setting up end-user devices; installing software packages * Record written details and catalog of all current images and device image updates. * Ensure only approved hardware and software is installed. * Review IT device audit scans and apply required patches, updates and STIG settings. * Provide local area network server and operating system support. * Provide life cycle management.
* Receive, log, and investigate Customer Service Call (CSC) calls. Call back on all CSC reports to assure responses were handled appropriately. * Resolve CSC calls based on established guidelines and written procedures for unresolved problems. * Respond to trouble calls in 60 minutes of receipt of notification via email/telephone contract and responses shall be documented in service tickets.
* Make recommendations concerning hardware and software acquisitions that can improve the system or that are needed.
* Maintain hardware configuration file. Education:
* Bachelor's degree in computer information science, information technology or networking, with 2 years' experience or a high school diploma and five (5) years minimum professional experience maintain computer, hardware, software, terminals, peripherals and printers. Certification:
* IA Level II certification in accordance with DoD 8570.01-M. Security Clearance:
* U.S. Citizenship Required
* Secret clearance or the ability to obtain a secret clearance
Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements The hiring range for this position is $55,000 to $63,000 per year. For positions in California, this range will be specific to the location in California. The actual content may vary based on the geographic location of the chosen candidate. The base pay offered for all positions will consider various factors, including internal equity and job-related knowledge, skills, and experience. At Creative Business Solutions, base pay is one part of your total compensation package. Creative Business Solutions, Inc. is an Affirmative action plan/equal employer opportunity and American Disabilities Act organization (AAP/EEO/ADA)