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Support Engineer
98point6 Seattle, WA
Full Time 7 Months Ago
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98point6 is Hiring a Remote Support Engineer

About us

Our mission is to enable equitable access to exceptional care, improving quality of life for every population. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and positively impact the health and lives of every patient.

Your role and impact

In this role, you will have the opportunity to learn and be mentored by a group of experienced support engineers as you work alongside them. You will assist 98point6 employees with day-to-day technical issues using in-house and vendor provided tools and manage systems dealing with health data protected under federal regulations.

This role allows you to work from anywhere you choose across the U.S. (excluding U.S. territories), with the flexibility to work from the Seattle HQ office as often as you’d like. Please note that no matter where you are located, all employees should be available during our core working hours from 10 am to 4 pm PT Monday through Friday.

Responsibilities

  • Configure, manage and support employee hardware (macOS laptops)
  • Create and manage employee accounts
  • Participate in the onboarding of new employees
  • Support audio, video and other technical infrastructure in corporate office
  • Serve as point of contact for all on-site and remote employee technical support needs
  • Maintain a ticket queue and respond to tickets submitted from all organizations in the company
  • Participate in the creation and maintenance of internal and external facing documentation

Qualifications

  • 1 year experience configuring and supporting macOS systems
  • Strong customer focus supporting both technical and non-technical employees
  • Experience configuring networks, managing user lifecycle, and deploying macOS laptops in the enterprise environment preferred
  • Excellent written and verbal communication skills

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on 98point6. Please inform our Talent team if you are requesting an accommodation to complete any forms or otherwise participating in the application process.

Job Summary

JOB TYPE

Full Time

POST DATE

08/08/2022

EXPIRATION DATE

09/24/2022

WEBSITE

986emergi.com

HEADQUARTERS

LANSING, MI

SIZE

50 - 100

TYPE

Private

CEO

CHRISTINE MCCALLISTER

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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The job skills required for Support Engineer include Technical Support, Verbal Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer. Select any job title you are interested in and start to search job requirements.

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