56 Member Support Specialist Jobs in Seattle, WA
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98point6 is Hiring a Remote Member Support Specialist
- Deliver high-quality, frontline customer support to agreed-upon service levels
- Efficiently review external and internalcontacts as well as provide actionable insights that drive process improvements to enhance customer experience and eliminate friction-causing roadblocks
- Serve as a subject matter expert on 98point6 products, services, tools, offerings, policies, processes and workflows, both externally and internally
- Partner with management on support improvements, including process, training and workflow gaps
- Collaborate on dedicated customer-facing work, with special projects as assigned by leadership
- Create phenomenal member and patient experiences to ensure retention by quickly and clearly addressing questions via chat, phone and email
- 1 years experience in customer support, customer operations and/or contact center operations
- Impeccable customer service skills with a relentless desire to exceed expectations
- Basic computer skills necessary, Mac/iOS preferred
- Exceptional verbal and written communication skills, call control skills are a plus
- Experience with CRM tools, Zendesk strongly preferred
- Experience with Google Workspace, Google Docs and Google Sheets preferred
- Experience with remote work, Google Meet, Zoom and Slack preferred
- Strong attention to detail
- Demonstrated ability to remain calm under pressure
- Comfort giving and receiving direct feedback
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on 98point6. Please inform our Talent team if you are requesting an accommodation to complete any forms or otherwise participating in the application process.
Job Summary
Full Time
12/03/2022
12/06/2022
986emergi.com
LANSING, MI
50 - 100
Private
CHRISTINE MCCALLISTER
$10M - $50M
Ambulatory Healthcare Services
Related Companies
The job skills required for Member Support Specialist include Customer Service, Planning, Customer Care, Written Communication, Customer Support, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Support Specialist positions, which can be used as a reference in future career path planning. As a Member Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Specialist. You can explore the career advancement for a Member Support Specialist below and select your interested title to get hiring information.
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