Job Summary

The Parenting Center at 92NY is the first of its kind in the United States. We provide a wide array of classes and programs for expectant families and families of young children. These include Childbirth Prep courses, our Parkbench classes for infants and toddlers, 2’s Together separation program and much more. Come join our team and be part of a warm, inviting community where many families first experience the 92NY. 

The Parenting Center at 92NY is the first of its kind in the United States. We provide a wide array of classes and programs for expectant families and families of young children. These include Childbirth Prep courses, our Parkbench classes for infants and toddlers, 2’s Together separation program and much more. Come join our team and be part of a warm, inviting community where many families first experience the 92NY. 

Job Responsibilities Include

Technical/Digital Responsibilities: 

• Draft and maintain program contracts with responsibilities for DocuSign. 
• Draft and maintain contracts and letters of agreement for all instructors. 
• Manage billing and associated paperwork for programs.
• Process invoices using Blackbaud, coordinate payroll with Parenting Center staff and Payroll Department.
• Produce reports and rosters using Tessitura.
• Respond in a timely manner to patron emails, family requests for information or support relating to Parenting Center programs and activities, including program information, billing, refunds, etc.
• Assist in drafting and reviewing catalog and web content, and responsible for submitting program and event updates to all relevant parties.
• Assist in program scheduling for all classes on a trimester basis.

Customer Service 

• Communicate in a professional, warm, and patient manner with patrons to assist in answering questions or issues in person or via phone.
• Keep current and potential families up to date on programs and activities, in conjunction with the Customer Care department, including a weekly newsletter for current families.
• Attend Parenting Center programs to welcome guests and provide support to program leader.
• Support leaders/teachers with classroom supplies, ensuring that all necessary materials and equipment are in place for classes, open houses and parent meetings.
• Prepare and submit room setup requests and coordinate with Facilities Department to ensure that rooms are properly set up in a timely manner, with all required furniture, equipment, and materials.
• Coordinate virtual programming ensuring that instructors and patrons can attend.
• May be assigned other duties and tasks reasonably related to job responsibilities i.e., subbing in classes when needed.

Experience, Education, & Skills Desired

• Bachelor’s Degree preferred
• Strong proficiency in Microsoft Word, Excel, PowerPoint. Experience using Blackbaud and Tessitura preferred. 
• Previous experience working in an administrative capacity with keen attention to detail required. 
• Strong written and verbal communication skills with an articulate and welcoming manner. 
• Ability to multitask, prioritize and demonstrate excellent time management skills. 
• Prior experience in planning, coordinating, and executing events, programs or classes required. 
• Proactive self-starter with the ability to work effectively both individually and in a team setting.
• Proficiency using social media platforms preferred. 
• Experience and interest in early childhood education preferred. 

Work Environment & Requirements

40 hours per week with a typical schedule of Monday to Friday 8:30am to 5:30pm with a daily 1-hour unpaid meal break.

Flexibility of hours may be required, with the occasional requirement to support evening classes.

CONDITIONS OF EMPLOYMENT:

• Those offered a position must provide proof of a completed COVID-19 vaccination as a condition of employment.
• Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.