ESSENTIAL DUTIES

• Provide COVID-19 tests including COVID RT-Swab tests, COVID Rapid Antigen tests, and COVID antibody rapid tests.

• Working in conjunction with other Technicians, and at times mobile technicians may be asked to work independently with limited supervision to provide COVID testing services, triage, first aid and/or transfer patients to higher care, drug alcohol testing as needed, and/or Covid Compliance Officer tasks. 

• Remain calm, react quickly and efficiently, make sound decisions, and respond according to the scope of practice to determine a proper course of action appropriately. 

• Communicate with outside medical providers depending on the patient's situation. 

• Drive Company vehicles to dispatched locations for assigned tasks. 

• Maintain medical records and databases for the site you may be assigned to. 

• Be willing to participate in event meetings when needed. 

• Possible cash count during shift. 

• Help make sure the testing location maintains proper inventory levels and ensure the testing location is kept neat and clean.

• Maintain a cleaning protocol and schedule for the testing site, including for all high-touch surfaces and eating areas.

• May need to assist and update the monthly pick-up log of test samples. 

• Manage daily inventory, restock, and clean equipment used. 

• Troubleshooting, patient resolution, and collaboration with departments when a manager is unavailable. 

• All emails must be monitored daily and expected to reply when read and received.

• Helping with coverage at all sites when needed, including but not limited to rest breaks. 

• Perform concierge testing on patients where and when needed.

• Ability to work events in any destination 

• Be comfortable with the Google Meets platform to carry out telehealth services.

• Have/obtain knowledge on how to navigate slack in order to make telehealth appointments, communicate across the organization, and observe mobile concierge appointments as they come in and notify the mobile manager about appointments.

• Helping maintain 911CT mobile vehicles by regularly washing, cleaning the interior, refilling with gas, carrying out daily maintenance, and revising the daily maintenance log.

• Other duties assigned depending on business demands.

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.

• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.

• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.

• Humble; conducts self and treats everyone with respect; without arrogance, degradation, or coercion; treats everyone as an equal regardless of position/status.

• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.

• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.

• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels;

• Diversity: Strong commitment to diversity and equality in a company culture.

• Communication: Strong communication (verbal and written) and presentation skills.

• Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE

• Minimum of 12 months of COVID-19 technician experience necessary or equivalent working environment. 

• Professional licenses such as EMT, Paramedic, or RN with emergency room experience or equivalent required

• Minimum of 12 months experience in trauma/medical response/treatment or equivalent working environment. 

• Must be proficient in Google Workspace 

• Must have an active clean driver's record from the applicable driver’s license issuing state.

EDUCATION

• High School diploma or GED.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS

• Flexible schedule required 

• Able to sit and work at a computer keyboard for extended periods of time.

• Able to stoop, kneel, bend at the waist and reach on a daily basis.

• Able to lift and move up to 20 pounds occasionally.

• Regular and on-time attendance is critical.

• Hours occasionally exceed 40 hours per week.

• Ability to stand during shifts

OTHER

• Minimum of a valid EMT, Paramedic, RN or equivalent California State Certification 

• Valid CPR certification at the Basic Life Support for Healthcare Provider Level (American Heart Association) or Professional Rescuer (American Red Cross)

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.