1 Telephone Operator Job in Washington D.C., WA
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8-KOI is Hiring a Telephone Operator Near Washington D.C., WA
Job purpose
Candidates will support the establishment of a Telephone Operations Center (TOC) for main FBI switchboard network during core business hours Monday through Friday 8:00am -4:30pm Eastern Standard Time in Washington, DC. for 8-koi; a diverse Florida based service and consulting company that has been providing outstanding results for our clients for over 13-years.
Duties and responsibilities
Answer incoming calls with a polite, professional, and knowledgeable demeanor, and use specific verification methods before taking messages and relaying them or transferring calls appropriately to FBI personnel in a timely manner.
Competently unitize diplomacy, tact, and professional judgement to gain information and/or determine the validity of the phone calls to determine the necessary course of action.
Operate terminals with multiple applications and functions within the TOC.
Maintain confidentiality of privileged information including personal telephone numbers, room numbers, home addresses, movement and emergency information, and other pertinent data.
Receive and place regular, special, and emergency local, long-distance, and international calls including to and from the Whitehouse, Congress and/or Cabinet members, and from the public at large for all levels of Bureau officials.
Arrange and coordinate conference calls and ensure connection of all necessary participants with respect to differing tine zones and locations.
Efficiently maintain detailed logs of all the daily communications traffic, compiling daily statistics into monthly recapitulation reports as needed.
Maintain the written Standard Operating Procedures (SOP) for the FBI Headquarters TOC.
Assign daily EOC service tickets for follow up calls to gauge customer satisfaction on closed tickets.
Identify workflow processes that requires streamlining and consolidation to increase efficiencies.
Qualifications
Must have, or be able to obtain a favorably adjudicated Single Scope Background Investigation (SSBI} and able to access classified material at the Top-Secret level
- Familiarity with Avaya Automatic Call Distributer (ACD)
- Must have excellent communication, phone etiquette, customer service and people skills, as well as be able to multitask and stay organized
- Ability to effectively and succinctly communicate in writing and verbally
- Ability to effectively execute in a high demand environment
- Ability to multitask and work independently, and have a sharp attention to detail
Working conditions
Working conditions are within a normal office environment.
Physical requirements
Normal office environment mobility; sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, to include; reaching, handling, grasping, to include typing/keyboard, and phone use.
Job Summary
Full Time
Business Services
$32k-38k (estimate)
09/20/2022
01/30/2023
8-koi.com
SAN ANTONIO, TX
25 - 50
2008
ELIZABETH BERRY
<$5M
Business Services
Related Companies
About 8-koi, Inc.
At 8-koi, we design, build, staff, and supply. We deliver service excellence across four divisions: Design Engineering, Construction, Technical & Administrative, and Healthcare. 8-koi is a certified 8(a) and Economically Disadvantaged Woman Owned Small Business (EDWOSB) headquartered in Merritt Island, FL with offices in Jacksonville and Melbourne, and in San Antonio, Texas. 8-koi delivers full-spectrum contracting solutions with a human touch. We are passionate about solving problems and dependably completing projects on time and within budget. We thoughtfully stand ready to help you meet you...r goals in Mechanical/Electrical/Plumbing (MEP) and structural engineering, building and renovation, Systems Engineering and Technical Assistance (SETA), procurement and acquisition, and medical staffing and supplies. Our small and nimble firm was founded August 8, 2008, on principles of service excellence derived from years of experience in niche consulting for government contract accounting. Built on a foundation of astute financial expertise and tenacity by our Founder and President, Inga I. Young, 8-koi has increased its revenue every year past initial startup and employs an effective team of highly qualified personnel around the globe. 8-koi can be found on the frontlines supplying PPE for COVID-19 response and direct patient care to Wounded Warriors. Our people are working behind the scenes to manage electronic medical records and train personnel using advanced medical simulation. We are designing and building healthcare facilities, hospitals, colleges and academic institutions for the next generation. Our technical services extend to constructing the infrastructure needed to support the operations of NASA Kennedy Space Center and Cape Canaveral Space Force Station in the 21st Century.
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The job skills required for Telephone Operator include Customer Service, Confidentiality, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Telephone Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telephone Operator. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Telephone Operator job description and responsibilities
A telephone operator typically performs tasks that cannot easily be automated.
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Collect calls normally require the assistance of a trained telephone operator.
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Most of the time, an operator can give both an address and telephone number for both new and established listings.
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On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail.
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May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Telephone Operator jobs
Switchboard operators are becoming less and less common as most companies have their communications handled by automated systems.
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Phone operators are essentially customer service personnel, and need to have a certain set of skills.
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Each telephone was wired to a telephone exchange established for a town or area.
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At the turn of the 21st century, the oldest parts of the telephone network still use analog technology for the last mile to the end user.
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Several large private telephone networks are not linked to the PSTN, usually for military purposes.
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