FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90 countries make better decisions. Join our world-class team today and fulfill your career potential! Job Summary Job Description The Opportunity “Our CCS Delivery Function is responsible for the implementation and managed service of the FICO® CCS (Customer Communication Services) solution. FICO CCS delivers intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, often alongside FICOs Fraud and Collections & Recoveries solutions. This function holds a pivotal role, as the primary interface to client stakeholders, whilst working with a cross functional team to deliver successful projects. The candidate will have come from a technical software delivery background and be responsible for planning, leading and managing all phases of the deployments of Customer Communication Services applications as well as management of a small team of CCS Project Managers.” – Director, CCS Delivery Function What You’ll Contribute Lead multiple software development projects from contract approval to final product delivery. Lead cross-functional project teams by prioritizing and coordinating all aspects of project execution. Work closely with business sponsors, stakeholders and functional owners as needed to ensure well-defined business cases, strategies and project plans. Complete appropriate project initiation and planning documentation. Create and own project plan including schedule, milestones, dependencies and critical path. Manage issues and risks, including the development of contingency plans. Manage budget and change orders. Publish weekly status reports. Monitor execution and provide executive updates to Client and FICO’s management team. Manage customer relationship with senior members of the client technology and business teams. Support Sales team with SOW development and contract negotiation. Coordinate activities with Legal. Work to leverage existing FICO assets to meet client requirements. Demonstrate the wider value that FICO provides to the clients. Day to day management of a team of CCS Project Managers. Provides project management advice, leadership, and direction to junior project managers to deliver exceptional professional services. Ensures adherence to CCS processes and procedures. Collaboratively works with the Practice Lead to plan and manage execution of projects within the contracted schedule, scope and budget. What We’re Seeking Bachelor's degree in computer science or related field and or equivalent experience. Experience in delivering large and complex software solutions. Strong client-focused management and consulting experience. PMP Certification. Experience leading Agile and SaaS project implementations. Understanding of software development methodology. Self-starter with high sense of urgency for growing the business. Our Offer to You A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make a difference by leveraging your unique strengths. Highly competitive compensation and rewards. Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring — 150 billion FICO Scores have been sold to date, making it the most used credit score in the world. Fraud Detection and Security — 2.6 billion payment cards globally are protected by FICO fraud systems. Lending — 3/4 of US mortgages are approved using the FICO Score. Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfill your potential at www.fico.com/Careers FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.