At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter. Role and Responsibilities CAE, the world leader in aviation training is seeking a Front Desk Representative to join our team at our Phoenix Aviation Academy in Mesa, AZ. If you are someone with strong customer service skills, a team player and positive attitude this role is for you! The responsibilities of the Front Desk Representative include but are not limited to: Greet and welcome cadets, employees, guests and visitors Answer questions and address complaints Answer all incoming calls and redirect them Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Order lunch for meetings, orientations, and catered employee events Monitor office expenses and costs Assist employees as needed Manage employee communications, emails, memos, flyers as needed Organizing meetings, including scheduling, and sending reminders Responsible for review and submitting expense reports Responsible for arranging travel for Center Leader Prepare reporting and presentations Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf Coordinating HR communication. Office Supply order Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. Establish and maintain effective, cooperative, and professional business relationships with all levels of management, employees, key business partners, and other admins. Qualifications Strong customer focus Positive, enthusiastic, goal orientated individual. Highly organized, team player attitude. Excellent communication (verbal and written) and interpersonal skills. Ability to communicate effectively at all levels. Ability to work without immediate supervision whilst displaying both initiative and flexibility. Proactive and responsive approach to handling customer service issues. Proficient skills in using Microsoft office including Word, Excel and PowerPoint. Fluent in English. Requirements: 1-2 years of customer service experience required Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills High School diploma; additional qualifications will be a plus Experience in providing customer service support. #LI-TO1 Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Employment Opportunity At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.