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Store Leader (Manager) Trainee (FT)

North Tonawanda, NY | Full Time
6 Days Ago

Job Description

Store Leader (Manager) Responsibilities:
  • Provides customer service leadership and direction for entire store and team of employees working in the same location
  • Trains, schedules and coaches store employees to ensure store positions are staffed to appropriately handle customer service needs
  • Ensures that employees follow all Company policies as detailed in the Operations Manual, and in compliance with federal, state and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
  • Works in tandem with the Lead Customer Service Representative and/or Assistant Manager (where applicable) to ensure leadership is available to customers and employees at all times
  • Utilizes daily documentation and worksheets, including but not limited, to the Speedway Customer Ready Worksheets, to ensure constant store readiness and relentless execution of the consistent exceptional customer experience
  • Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
  • Identifies qualified applicants, performs interviews as needed, and makes employment decisions including, but not limited to, hiring, evaluating, scheduling, training, promotions, and disciplining as needed up to and including recommendations with respect to termination of employment
  • Promotes and maintains a clean and organized store appearance inside and out
  • Fosters an environment focused on customer service and satisfaction
  • Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
  • Handles escalated customer concerns. Seeks appropriate resolution for the situation while observing Company guidelines
  • Performs and supervises all minor maintenance tasks to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals 4
  • Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
  • Ensures the store maximizes sales and educates staff on selling initiatives
  • Audits inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
  • Demonstrates a high value for Health, Environment, Safety and Security (HES&S) issues, initiatives and programs in both personal and organizational responsibilities
  • Integrates HES&S into day-to-day job performance. Maintains a safe environment for all customers and employees
  • Ensures that all products and merchandise are ordered properly by training employees to complete requests, verify deliveries and post accurate invoices
  • Conducts area pricing surveys, reports the results, and adjusts sales prices as directed
  • Monitors store activities to ensure that transactions are taking place in the proper manner
  • Adheres to and trains employees to follow proper asset control policies and procedures
  • Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion
  • Completes other duties as assigned by Management Education Requirements:
  • High School Diploma or GED Experience Requirements:
  • Previous supervisory experience preferred
  • Retail experience a plus
  • Completion of the General Manager Training program and other relevant Company required training programs and required certifications
  • See Grade Level Distinctions Skills and Attributes:
  • Experience with Word, Excel, and other MS Office suite applications
  • Good understanding of Company systems and technology
  • Excellent communication skills and the ability to research and resolve issues
  • Good understanding of intra-department functions, store operations and corporate business plans
  • Knowledge of retail business management practices
  • Knowledge of all types of store transactions and related programs
  • Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job Demands:
  • Ability to occasionally lift of objects up to 50 pounds
  • Ability to frequently lift objects up to 10 pounds
  • Ability to rarely perform repeated climbing and fine hand manipulations
  • Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
  • Ability to frequently perform repeated bending and reaching
  • Ability to continuously perform repeated simple hand grasping
  • Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
  • Ability to stand for an entire shift if/as required Additional Requirements:
  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
  • Must have a valid driver’s license from the state in which employee resides
  • Must maintain automotive liability insurance during course of employment
  • Has necessary means to conduct area pricing surveys 5 Preferred Managerial Attributes:
  • Exhibits strong leadership qualities and a desire to succeed
  • Serves as coach to employees by modeling appropriate workplace behavior
  • Interacts positively with employees by seeking input and providing appropriate feedback
  • Seeks opportunities for employees to develop skills
  • Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
  • Understands, actively demonstrates and promotes the principles of the customer service initiatives
  • Creates excitement around Company initiatives in order to drive sales goals
  • Empowers employees to make non-personnel related decisions in absence of immediate Manager
  • Fosters a work environment where good performance is recognized and rewarded This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary. 
To Apply:

Skills for Store Leader (Manager) Trainee (FT)

The job skills required for Store Leader (Manager) Trainee (FT) include Customer Service, Leadership, Merchandising, Scheduling, store operations,and Communication Skills etc. Having related job skills and expertise will give you an advantage when applying to be a Store Leader (Manager) Trainee (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store Leader (Manager) Trainee (FT). Select any job title you are interested in and start to search job requirements.

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Career Path for Store Leader (Manager) Trainee (FT)

The following is the career advancement route for Store Leader (Manager) Trainee (FT) positions, which can be used as a reference in future career path planning. As a Store Leader (Manager) Trainee (FT), it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Store Leader (Manager) Trainee (FT). You can explore the career advancement for a Store Leader (Manager) Trainee (FT) below and select your interested title to get hiring information.

How to Become a Store Leader

If you are interested in becoming a Store Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Store Leader for your reference.

Step 1 Understand the job description and responsibilities of a Store Leader

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Step 2 Knowing the best tips for becoming a Store Leader can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Store Leader

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