TPC Sawgrass, located in Ponte Vedra Beach, Florida, is the birthplace of the TPC Network and the backdrop to PGA TOUR headquarters. Within the Mediterranean-Style, 77,000 square foot clubhouse, we provide our PGA TOUR Players, Families, Executives, Members and Guests with truly memorable culinary and service experiences in multiple dining outlets, beautifully appointed banquet and meeting spaces, and an expansive gallery. For the golf enthusiast, we provide a world class golf experience on either of our two PGA TOUR championship courses, including the famous Stadium Course, home to THE PLAYERS Championship. If you are looking to improve your game, our PGA TOUR’s Performance Center offers lessons from the top PGA instructors in the industry as well as club fitting and fitness. Tee up your career as a part of our team with the TPC Network! This position will ensure that all guests receive immediate attention and serve their food and beverage requests promptly and courteously. QUALIFICATIONS High school diploma or equivalent education Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience RESPONSIBILITIES/DUTIES Build a common focus and exemplify the behavior that each employee must demonstrate through our TPC Values Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease Ensure that work stations are properly refilled at the beginning and end of every shift Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved Participate in the continuous cleaning and up-keep of all Food and Beverage areas Serve only food and beverage items, as outlined by the Banquet event order Serve food, beverages, beer, wine and alcoholic beverages in accordance with our approved brand standards Perform all assigned side work duties. (Polishing, rolling, organization, etc.) Keep all stock prepared and ready for use Complete requisition forms for all supplies as needed Use the proper garnishes, china, glassware, and flatware for all food and beverages Responsible for cleanliness, sanitation and proper set-up of banquet service and storage areas Ensure that the Director of Food and Beverage/ Banquet Service Manager or Captain is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served Handle any problem that might arise both courteously and professionally Set-up and break-down banquet tables, chairs, head tables, display tables, theme decorations and other equipment as requested per Banquet event order or contract Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division Understands members and guests’ comments and complaints and forwards that information immediately to supervisor Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc Special projects or other duties as assigned PHYSICAL DEMANDS AND WORKING ENVIRONMENT While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Travel Travel is not expected for this position Work Schedule Expectations This position requires shifts as necessary based on business levels Supervisory Responsibility This position has no direct supervisory responsibilities Licensed by the PGA TOUR, the TPC Network is comprised of more than 30 premier private, resort, and daily fee golf properties designed by some of golf’s most elite architects. Eighteen of the clubs are operated by affiliates of the PGA TOUR Golf Course Properties, Inc. Each TPC has hosted or has been designed to host TOUR-sponsored golf tournaments. Since TPC Sawgrass first opened its world-renowned PLAYERS Stadium Course in the fall of 1980, TPCs have provided the PGA TOUR with rent-free venues for tournaments, helping to boost championship golf purses and increasing charitable donations. At the same time, TPCs have provided recreational golfers with the unique opportunity to test their skills on the same layouts where the world’s best golfers compete. TPCs are known for their outstanding conditioning and amenities, as well as a commitment to environmental excellence. The TPC Network is also distinguished by its unwavering commitment to further the PGA TOUR’s “Together, Anything’s Possible” giving back mission through support of charitable and community-based programs. For more information, please visit www.tpc.com. Our benefits may include: Medical/Dental/Vision Health Savings Account with employer contribution Wellness Reward Program Life and Disability Insurance 401(k) plus employer match and employer contribution Pet Insurance Employee Assistance Program Paid Time Off and Holidays Complimentary employee meals Access to PGA TOUR golf tournaments Tuition Assistance Playing privileges and employee discounts