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Customer Service Specialist (technical support)
500 WP Company LLC Washington, DC
Full Time 6 Months Ago
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500 WP Company LLC is Hiring a Customer Service Specialist (technical support) Near Washington, DC

Job Description The Washington Post is seeking a tech-savvy Customer Service Specialist with a proven ability to work independently, to support the growing subscriptions business. You will focus on escalated reader issues with digital subscriptions and provide additional support for home delivery and WP operators as needed. This is an exciting opportunity working with our customers and products! Motivation You are well organized professional with service orientation and ability to work as part of a team You have a passion for consumer electronics, strong proficiency with personal devices such as smartphones You are a self-starter with a high degree of initiative, follow through and ability to work independently You have the ability to work well under pressure and in an ever-changing, flexible environment. Responsibilities Respond to reader support inquiries both in writing and over the telephone Be professional, efficient, and prompt when working with customers Troubleshoot product issues with readers Escalate reader issues to internal teams as necessary, working to identify new system issues and potential product improvements Provide reporting for customer issue resolutions Qualifications 1-3 years customer service experience; technology industry experience a plus. Excellent verbal and written communication skills, including ability to present information to all levels of the organization Proficiency working with MS Office applications; ability to learn how to use various software applications Strong administrative skills, outstanding interpersonal skills including written grammar Ability to handle multiple job demands, as well as the ability to prioritize work from various sources Ability to work with a diverse customer and employee population, including all levels of management and staff Ability to maintain confidentiality of sensitive business and personnel matters Excellent performance and attendance record. #LI-Hybrid The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed. The innovation doesn’t end in the Newsroom – dozens of teams power The Washington Post. We are now hiring the next innovator – how will you Impact Tomorrow? #washpostlife

Job Summary

JOB TYPE

Full Time

POST DATE

09/28/2022

EXPIRATION DATE

10/31/2022

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The following is the career advancement route for Customer Service Specialist (technical support) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (technical support), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (technical support). You can explore the career advancement for a Customer Service Specialist (technical support) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

Butler University
Carroll College
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Providence College
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