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Client Services Manager
Full Time 6 Months Ago
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500 WP Company LLC is Hiring a Client Services Manager Near Chicago, IL

Job Description Job Summary The Washington Post is seeking a Client Services Manager to join the CSM team. This team is at the intersection of the internal teams working across our digital business. As a CSM, you will help to support our digital business by helping with pre and post sales duties. You will help to build plans, ensure successful campaign management, help clients to solve challenges and build relationships. A successful CSM at The Washington Post is eager to learn, accept challenges and approach their work with a solutions-oriented mindset. Motivations You think proactively and love to help clients find solutions. You have exceptional time management and organizational skills. You thrive when given opportunities to work on multiple projects and deliver results. You have proven your ability to multitask and work effectively in a high-packed, ever-changing environment. You love to build relationships both internally and externally to ensure flawless campaign execution. Responsibilities Help maintain client relationships by partnering closely with Sales and other internal teams to understand client goals and objectives. Own the lifecycle of a digital contract from pre-sale to contract management to campaign maintenance to billing & reconciliation. Continuously monitor campaign delivery and performance and communicate recommendations for optimizations and up-sell opportunities. Lead weekly pacing calls with assigned Sales team and internal partners. Provide regular reporting and wrap-up analyses using various data points to tell a compelling story of success to your client. This includes key performance measurement and best practices for future campaign executions. Focus on collaboration and working with internal teams to ensure we provide our clients with exceptional client service. Assist in analyzing and reconciling third party delivery for proper billing every month. Qualifications Minimum 2 years of relevant digital experience Advanced skill level of Microsoft Excel and Microsoft Office Suite Exceptional interpersonal and written communication skills Exceptional client service skills Ability to work independently across teams Experience with systems, platforms, and vendors such as: JIRA, Operative, Salesforce, Google Ad Manager, DFA, Sizmek, IAS (desired) The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed. The innovation doesn’t end in the Newsroom – dozens of teams power The Washington Post. We are now hiring the next innovator – how will you Impact Tomorrow? #washpostlife

Job Summary

JOB TYPE

Full Time

POST DATE

09/20/2022

EXPIRATION DATE

10/31/2022

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

Kargo
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$88k-114k (estimate)
2 Weeks Ago
BrightSpring Health Services
Full Time
$107k-146k (estimate)
1 Day Ago

If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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