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3PL Central
El Segundo, CA | Full Time
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Implementation Manager
3PL Central El Segundo, CA
Full Time | IT Outsourcing & Consulting 9 Months Ago
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3PL Central is Hiring an Implementation Manager Near El Segundo, CA

Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations.

The Role: 

As an Implementation Manager, you are tasked with the responsibility of guiding our customers through the setup of our warehouse management software. If you are ready to come to work for one of the fastest-growing companies in the logistics industry, we want to talk to you! 

Enabling customers to get up-and-running on our platform quickly and successfully is the first critical factor in our customer’s journey. Our team of implementation specialists set up and train users from all backgrounds and technical abilities, in warehouses of all types and sizes, with operational structures and workflows that range from simple to complex. 

This very high-performing team is quickly expanding and is looking for people who take personal pride in helping others learn new skills and adopt new technology. If you are the patient, empathetic and absolute rock star customers are always raving about – apply! 

What You Will Do: 

Management of a small to large portfolio of new customer implementation projects at a time, with excellence at: 

  • Leveraging a consultative approach, and assertively owning the implementation experience for each assigned customer 
  • Working to ensure assigned customers are leveraging Best Practices to ensure they quickly see value during the implementation journey 
  • Effectively providing comprehensive product training and configuration for all types of users 
  • Acting as the primary liaison with internal teams for all customer projects, including sales, product, integrations team, and support 
  • Learning and servicing new software features that are developed and released 
  • Acting as a customer advocate for product function, quality, and usability 
  • Creating documentation and training material supporting existing and future product functionality 
  • Affecting High CSAT ratings for all implementations through creating an onboarding experience that lasts well into our customer’s first year post-implementation 

You Bring/Are: 

  • 2 years’ experience managing technical projects and building customer relationships 
  • Independent, self-actuated self-starter with the ability to effectively and successfully manage high-profile accounts 
  • Process-oriented and obsessively organized 
  • Ability to work in a very fast-paced, constantly evolving, team environment 

Bonus Points If You Have: 

  • Working knowledge of warehouse operations and Warehouse Management Systems and/or Logistics
  • Salesforce, Teamwork, and Utilization tracking tools are a big bonus! 
  • Use of Implementation or 4D software methodology also a bonus! 

About Us: 

We look for team players. Authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to help enable and equip you for long term success, all while being surrounded by good people looking to do amazing work. 

To create the highest performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv's recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.

Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work. 

Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

06/09/2022

EXPIRATION DATE

10/01/2022

WEBSITE

3plcentral.com

HEADQUARTERS

EL SEGUNDO, CA

SIZE

<25

FOUNDED

2006

CEO

ANDY LLOYD

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About 3PL Central

3PL Central is the leader in cloud-based warehouse management system (WMS) solutions built to meet the unique needs of the 3PL warehousing community. Serving as the backbone of our customers operations, our platform quickly transforms paper-based, error-prone businesses into service leaders who can focus on customer satisfaction, operate more efficiently, and grow faster. Offering a comprehensive warehouse management platform, we make it easy for 3PLs to manage inventory, automate routine tasks, and deliver complete visibility to their customers. As the proven industry leader for over a decade..., 3PL Central accurately manages billions of dollars in inventory and processes more than 1 million orders a week from any of our customers and their customers systems. More
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