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390 Cigna-Evernorth Services Inc.
Home, PA | Full Time
$36k-44k (estimate)
1 Month Ago
Customer Service Representative - Work from home
$36k-44k (estimate)
Full Time 1 Month Ago
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390 Cigna-Evernorth Services Inc. is Hiring a Remote Customer Service Representative - Work from home

Does your dream job involve a healthy mix of helping others, problem solving, and a supportive, family-like team environment to top it all off? If you answered yes, our Customer Service Advocate role is for you! How our Customer Service Representatives make a difference: Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions. Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time. Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs. Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you’re successful here (and enjoy your job too!) Enjoy the perks of working in a wellness-oriented industry. Being at the frontline of customer problem solving can be tiring, so we do our best to look after you, too, by offering things like on-site gyms and cafeterias, massage appointments, and social activities. What you need to do the job: High School Diploma or equivalent required, Associates or Bachelor’s degree preferred 1 years of customer service experience analyzing and solving customer problems required; Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer Knowledge of Medical Terminology a PLUS Excellent written and oral communication skills Exceptional organizational and time-management focus Why join us: Health coverage effective day 1 (including medical, dental, vision) Holiday, PTO and OT pay 401K with company match Tuition reimbursement Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17 - 22 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-44k (estimate)

POST DATE

02/06/2023

EXPIRATION DATE

03/20/2023

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The job skills required for Customer Service Representative - Work from home include Customer Service, Microsoft Office, Life Insurance, Time Management, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Work from home. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Work from home. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative - Work from home positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Work from home, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Work from home. You can explore the career advancement for a Customer Service Representative - Work from home below and select your interested title to get hiring information.