At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Job Description CBB BDO – Digital Engagement Manager (CBB East Region) At U.S. Bank, we're passionate about helping customers, businesses, and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative, and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. The Digital Engagement Manager will report to the Digital Superhero Agile Portfolio Manager within the Consumer and Business Banking Business Digital Office (CBB BDO) and will help ensure CBB digital business priorities are accelerated to ensure our great digital capabilities are connected to our great colleagues, customers, and small businesses. Initiatives are designed to improve tangible customer interactions with the bank that make customers lives easier. Collaborating directly with the East Regional Executive and partnering across internal teams, the Digital Engagement Manager will be responsible for driving human to digital connected strategies and KPIs that digitize sales and servicing to improve customer centrality for customers and small businesses. Candidate will leverage a data driven approach to support on-going digital excellence and performance management. The candidate will be an established collaborator and seasoned operator with significant depth and breadth in digital and technology strategy with a proven track record of driving successful transformations at large and matrixed organizations, while making sure that colleagues are supported and energized to keep them focused on digital business priorities. This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands digital transformation and how to monetize customer interactions in a digital-first world. This is a great opportunity to bring brilliant digital experiences to our customers and helping ensure U.S. Bank is central to our customers wherever they go. Your Career is Here. Key activities include: Run Digital Superheroes (formalized frontline Digital Advocacy program) across the Region to ensure our frontline colleagues are having effective interactions with every customer and small business to help them download the U.S. Bank app and understand how its features help them save time in their daily lives Partner with our launch readiness teams to ensure frontline colleagues are knowledgeable and can talk to customers about our new digital features Own feedback loop between the frontline and digital teams to continually improve our digital customer experiences Help drive digital priorities roadmap for East Region – articulated by need, capability, and customer impact Manage and drive digitization KPIs and ensure incorporated into business KPIs Act as leader to connect the CDO and CBB digital-first vision across leadership teams and forums to help deliver superior results, collaboration, and digital mindset Partner with CBB, CDO and Functional leaders to capture and measure in-flight activities and articulate a holistic performance story Collaborate with BDO colleagues that face off to East Region leaders to ensure priorities are captured holistically and help ensure a cohesive story Support an environment that motivates and promotes high engagement and collaboration to achieve objectives Key competencies include: Strategic and Commercial Acumen – proven ability to develop a comprehensive digital vision and strategic plan, and support execution rigor to deliver results. Candidate will have ability to demonstrate deep understanding of trends and facts with the ability to translate into a persuasive performance story. Executing Results – ability to set ambitious, tangible, and measurable targets to drive execution towards digital excellence. He or she takes personal responsibility for achieving overall team results, and operates with a sense of urgency, decisiveness, and responsiveness. Building Relationships and Influencing – outstanding ability to build relationships and use influence effectively across a variety of constituencies. He or she will operate with integrity, a highly credible and adaptable leadership style, and can quickly establish rapport and build productive relationships with peers and Leaders. Adaptability – is comfortable with ambiguity with ability to be flexible and adapt in all situations. Works well under stress and pressure. Learns from both successes and failures. Bounces back fast from disappointments and is persistent during adversity. Comfortable with taking risks to improve the business and is prudent in ability to assess risk – not risk averse nor reckless regarding risk-taking. Basic Qualifications - Bachelor's degree, or equivalent work experience - 10 or more years of product & project management experience Preferred Skills/Experience Located in one of the Regional markets (Cincinnati, Columbus, Charlotte, Nashville, Cleveland, Louisville) 7 years of Digital / eCommerce experience with preference from hospitality and retail industries Proven business transformer with strong interpersonal skills to work effectively across teams and influence decision makers Experience leading change in an Agile environment Experience launching digital capabilities to customers and frontline colleagues Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators Excellent verbal, written and presentation skills – Excel and PowerPoint skills required Strong understanding of digital capabilities (specifically mobile apps) and how they benefit customers Strong ability to analyze frontline and customer behavior and support employee knowledge Demonstrated ability to identify opportunities and build business cases for taking action Branch or physical store (e.g. hospitality or retail) experience a plus Small Business Banking experience a plus If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com. EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.