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Description
Who We Are
3-D Technology Group, LLC is a national information technology (IT) services company dedicated to enabling every healthcare organization to achieve more. As a trusted healthcare partner, we help clients optimize clinical and operational performance through our professional and managed IT services.
Our experienced and dedicated associates focus on improving the patient experience of care (including quality, safety, and satisfaction); improving the health of populations; reducing the cost of health care; and improving the clinician and caregiver experience.
We are committed to exceeding client expectations for quality and service by Defining, Designing, and Deploying real working solutions that deliver value every day.
Our deep understanding of healthcare operations, client’s needs, and existing and emerging technologies enables innovation and business transformation safely, quickly, efficiently, and effectively.
With over 20 years’ experience and fueled by hiring only the best employees in the industry, 3D has provided services to well over 1,000 hospitals and clinics nationwide including some of the most successful healthcare providers in the country.
Position Summary:
The Service Desk Analyst I is responsible for providing fast and useful technical assistance on not only computer systems but also other devices and applications that are necessary for our clients to perform their job duties. Service Desk Analyst I will answer queries on basic technical issues and work to resolve them. Service Desk Analyst I must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities:
Requirements
Core Competencies:
We are an equal opportunity employer. This position requires a successful drug screen and background testing. To be considered for the position, candidates must be eligible to work in the United States without sponsorship.
Full Time
IT Outsourcing & Consulting
$40k-50k (estimate)
05/26/2022
09/14/2023
www.3-dtechnology.com
Franklin, Tennessee
50 - 100
Jon Sweet
$10M - $50M
IT Outsourcing & Consulting
3-D Technology is a full-service IT professional services and solutions company headquartered in Franklin, Tenn., with regional offices throughout the United States. Offering a custom portfolio of comprehensive and unique IT services and tools, 3-D seeks to deliver creative solutions to its clients by leveraging the top engineering talent and industry experience. 3-D's services portfolio addresses three critical IT components: technology adoption, compliance and logistics.
The job skills required for Service Desk Analyst I include Troubleshooting, Customer Service, IT Support, Service Desk, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst I positions, which can be used as a reference in future career path planning. As a Service Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst I. You can explore the career advancement for a Service Desk Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.