Broadridge Financial Solutions, Inc. (BR), a $5 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry. Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridge’s high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomes—rather than how, when, and where work is done. We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe. Learn about our DEI Program here. We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500 online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program. At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. This role’s primary responsibility is to support the delivery and adoption of key features for Salesforce.com at Broadridge. This role will work with the Platform Owner, Lead Solutions Architect and Support Lead to document, test, and roll out new features. Responsibilities include engagement with business users, troubleshooting issues, platform improvements, and driving adoption. We are seeking candidates who are looking to join a fast-growing CRM program and are seeking to take ownership of various aspects of the Salesforce platform. Our team’s goal is to create scalable and innovative solutions, deliver best-in-class technology, and enable intuitive apps for business users. Success in this role will be based on your ability to channel your observations from working sessions or self-driven analysis into actionable tasks. Candidates should possess a combination of strong business acumen and technical skills, and have strong oral and written communication skills. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote. Key Role Responsibilities Support training and onboarding of business users to the system, drive adoption of existing apps and features Develop a deep understanding of the value proposition of Salesforce.com in the context of business needs and relay consistent messaging to business audiences to encourage and reinforce best practices Configure Salesforce according to approved solutions including but not limited to, Page Layouts, Lightning Pages, Profiles, Permission Sets, Roles, Quick Actions, Fields, Feature Settings, Lightning Apps, Reports, Dashboards, Custom Permissions, Custom Metadata Tables, Custom Objects, Groups, Queues, Record Types Conduct analysis and evaluation of materials and artifacts provided by the business Capture comprehensive meeting notes; author requirements based on workshops and conversations with stakeholders, business users; author and track user stories Author and maintain clear, complete, and well versioned documentation under guidance from senior architect and project leads Groom and prioritize backlog based on business requests and/or recurring observed issues Research Salesforce features, manage platform readiness for new SFDC releases Maintain Project Tracking tools to ensure real-time visibility into progress of project tasks and overall workstreams Maintain Configuration Workbooks and execute system audits and spot-checks Create and maintain user-facing documentation for training admins and business users Additional responsibilities and areas of coverage include: User support and error troubleshooting User Login & Access Support Tracking user issues to inform new features and business user engagement opportunities Research and document current state functionality Host live new feature demos and Q&As Author and distribute release notes and feature announcements Maintain training-resources for business users Maintain training-resources for admins, including but not limited to administrative policies and frameworks, internal training documentation Execute QA testing for new features and platform changes Support Bulk Data Updates Experience/Qualifications Salesforce.com Certification, preferably Platform App Builder, Platform Developer, Sales & Service Cloud Consultant Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3 transformative initiatives preferred Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred SOQL, Talend, HTML, Apex, Javascript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus Experience with implementations supporting a SaaS/subscription-based business preferred Ability to contribute and support projects through the full lifecycle from inception through delivery and post-launch adoption Salary range $85,700- $ 125,000k. Bonus Eligible. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, or military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com.