Work Remotely at 211 LA!  Since 1981, 211 LA has been a non-profit leader engaging vulnerable populations and making critical service connections, 24 hours a day, 7 days per week. We work in close collaboration with government and other community based organizations and design and create the technology that enables us to do this reliably and securely. 211 LA is a trusted source of information supporting over 500,000 requests for service from residents throughout Los Angeles County.

211 LA is increasingly recognized as a technology leader within the social services industry. Our technological roadmap is expanding, and your contribution as part of the development team will include the opportunity to work with teams of like-minded individuals in pursuit of a modern, innovative suite of services that sets a new standard for information and referral service delivery.

POSITION SUMMARY:

As a 211 LA Technical Project Coordinator, you will be responsible for working with the Technical Project Manager to provide product and project management for 211 LA’s digital solutions projects. Your responsibilities will include working with internal and external teams to communicate timelines, set expectations, and oversee the projects’ progress; documenting and communicating decisions and milestones; maintaining and evolving the software development process, to enhance the product, with an eye towards improving quality and agility. 

POSITION ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Oversee projects on a day-to-day basis to ensure they are progressing at a constant rate which meets their timeline.
• Work with each developer to hold them accountable for each task, and provide a brief report or documentation if and when a certain task is falling behind.
• Work with external development contractors to ensure timely delivery of software assignments.
• Work with the CTO and system administration to coordinate infrastructure updates to ensure the system architecture meets the present and future technology needs.
• Work with internal stakeholders to determine business requirements to advance the development of new and existing products, used internally and externally.
• Work with the internal Business Operations Team(s) and Client Services Team(s) to coordinate a successful transition of our existing clients from the current to the new software application(s).
• Utilize Jira and Confluence to appropriately document new tasks, development decisions, and project milestones.
• Ensure project timeline is up-to-date and perform weekly risk assessment of the project.
• Communicate with the Technical Project Manager to report project statuses and expectations, including but not limited to: timeline, scope change, technical challenges, and decisions.
• Perform quality assurance (QA) for features of existing and new systems.
• Perform other duties and assignments in accordance with established Agency mission, goals, and values.

IDEAL CANDIDATE WILL HAVE:

• Outstanding written and verbal communication skills along with strong analytical skills.
• Ability to multitask; oversee multiple concurrent active projects in various stages of development.
• Ability to facilitate between technical and non-technical stakeholders.
• Ability to work independently and in group settings; collaborative teamwork.
• Self-starter; willing to proactively research and resolve questions independently.

• Familiarity with RESTful and JSON data services AP
• Experience utilizing Github, JIRA, and Confluen
• Experience in creating flowcharts and diagrams using external tools such as LucidChart.

• Hands-on experience with application development to better understand the perspectives of the developers.

• A working understanding of the full web technology stacks (e.g. HTTP, cookies, asset loading/caching) and the principles of development from front end (using HTML5, CSS3, JavaScript, and popular MVC frameworks) to middle tier/back end (using Apache/PHP, JavaEE, or Node.js, including interacting with SQL/NoSQL/PostgreSQL databases).

REQUIRED EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree from an accredited college or university with a degree in Computer Science or related field. At least 1-3 years of relevant work experience in delivering advanced multi-tier, distributed web applications with appealing and highly responsive user interfaces.

COMPENSATION RANGE:

Annual salary is commensurate with prior experience, education, and abilities.

EMPLOYEE BENEFITS:

• Full Medical, Dental, Vision and Chiropractic/Acupuncture Coverage. 
• 401(k) Plan; with 4% Employer Contribution (After 1 Year of Employment).
• Employer Sponsored Basic Life Insurance.
• Voluntary Supplemental Life Insurance and Long-Term Disability Insurance.
• Employee Assistance Program (EAP).
• Voluntary Pet Insurance (VPI).
• Voluntary Flexible Spending Account.
• Voluntary Legal & ID Theft Services.

PHYSICAL DEMANDS: As a 211 LA Technical Project Coordinator, you will regularly be required to: work in a dedicated workspace or desk and work at a computer or from a smartphone for extended periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to: work remotely from a home office.

The employee is occasionally required to: work in an indoor climate-controlled environment with moderate noise levels, and travel to offsite locations for meetings or other agency business.

Veterans or Former Military Welcomed:

211 LA is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. 211 LA strictly prohibits and does not tolerate discrimination because of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. This applies to all stages of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

211 LA complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, 211 LA will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. 211 LA will also provide reasonable accommodations for an employee’s sincerely held religious beliefs or practices unless doing so will not create an undue hardship. 211 LA prohibits any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.